Operations & Support Coordinator - 19096

somewhere; United States; Remote; USD 16,000 - 21,000; Full time

Job summary

somewhere is seeking an Operations & Support Coordinator to streamline daily workflows across field teams and deliver outstanding customer support during weekend coverage. This remote role emphasizes strong organization, proactive problem-solving, and clear communication to keep operations running smoothly.

You will balance operational coordination with customer inquiries, ensuring timely responses and accurate records while maintaining a calm, solution-focused approach.

Qualifications

• Based in South Africa with reliable internet and remote setup.
• Excellent written and verbal English communication.
• Strong organizational and multitasking skills.
• Experience coordinating field teams or service-based operations.

Responsibilities

• Coordinate and assign daily tasks to field-based teams and manage logistics.
• Monitor workflows and ensure timely completion of tasks.
• Handle scheduling changes and resolve operational issues quickly.
• Manage inbound customer inquiries via phone, chat, and email; provide solution-focused responses.

Skills

Organizational skills

Multitasking

English communication

Remote coordination

Customer service orientation

Job description

Job Title: Operations & Support Coordinator
Salary: $1,400 - $1,900/month (based on experience)
Schedule: Full-time (Thursday-Monday, 11:00-19:00 UK time)
Location: Remote (South Africa - Cape Town preferred)
Start Date: ASAP

About the Company

A specialist provider of free utility management services with almost 10 years' experience serving the UK property industry.

Why This Role Exists

As operations expand, the need for a central coordinator has become critical to ensure smooth execution across teams while maintaining a high level of customer support- particularly during weekends.

This role exists to bridge operations and customer experience, ensuring that internal workflows run efficiently and customer issues are handled promptly and professionally.

About the Role

This is a hybrid role combining operations coordination and customer support. You will be responsible for managing daily operational workflows, coordinating with field teams, and handling customer inquiries- especially during weekend coverage.

The ideal candidate is highly organized, proactive, and able to manage multiple moving parts while maintaining a calm, solution-oriented approach. You'll play a key role in ensuring both internal efficiency and a strong customer experience.

Key Responsibilities

1. Operations Coordination (Primary Focus)

• Coordinate and assign daily tasks to field-based teams
• Manage logistics including shipments, stock movement, and access coordination
• Monitor workflows and ensure timely completion of tasks
• Handle scheduling changes and resolve operational issues quickly

  2. Customer Support (Weekend Coverage)

  • Manage inbound customer inquiries via phone, chat, and email
  • Provide timely, professional, and solution-focused responses
  • Escalate complex issues when necessary and ensure resolution
  • Maintain accurate records of customer interactions
  Qualifications

  Must-Have:

  • Based in South Africa with reliable internet and remote setup
  • Strong organizational and multitasking skills
  • Excellent written and verbal English communication
  • Ability to remain calm and solutions-focused under pressure
  • Comfortable balancing operations and customer-facing responsibilities

  Nice-to-Have:

  • Previous experience in operations, logistics, or customer support
  • Experience coordinating field teams or service-based operations
  • Familiarity with remote team collaboration tools