Operations & Client Experience Coordinator (Job ID: HEARIC1)

Inside Out Hiring; United States; Remote; USD 11,000 - 14,000; Full time

Job summary

Inside Out Hiring is seeking an Operations & Client Experience Coordinator for a fully remote, long-term role with a fast-growing home services franchise. You will work closely with the owner to manage the sales pipeline, schedules, client communications, and basic financial tracking.

Ideal candidates have 3+ years in admin/ops, strong English, and CRM experience; Latin America or South Africa bases are preferred for this remote position.

Qualifications

• 3+ years in admin, operations, or customer-service roles.
• Based in Latin America or South Africa.
• Fluent English; bilingual English/Spanish a plus.
• Experience with CRM, calendars, and standard office software.

Responsibilities

• Maintain and audit client records in the CRM.
• Schedule appointments and manage calendar for field teams.
• Serve as the primary admin contact via phone, email, and messaging.
• Log payments and assist with basic AR/AP record-keeping.
• Document SOPs and support day-to-day admin tasks.

Skills

CRM systems

Calendar management

Customer service

Communication

Problem solving

Tools

CRM software

Calendar software

Office productivity tools

Job description

Exciting Remote Opportunity! We're Hiring an Operations & Client Experience Coordinator!

Are you an organized, proactive professional ready to serve as the operational engine for a fast-growing home services franchise? If you thrive in a fast-paced environment and love creating structure out of chaos, we are looking for you to join an incredible, expanding exterior painting and renovation company!

Job Details at a Glance

• Job Title: Operations & Client Experience Coordinator

• Job ID: HEARIC1

• Industry: Home Services

• Location: LATAM / South Africa

• Job Status: Full Time

• Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM (Mountain Time) - Flexible

• Salary: $8 to $10 per hour

• Target Start Date: ASAP

About the Client

Our client is an established, fast-growing franchise location within the home services industry, specializing in high-end customized exterior painting and renovation solutions. Owned and operated by an energetic business leader, the company prides itself on delivering high-quality craftsmanship, high customer satisfaction, and exceptional service. As the business expands, the leadership is looking for a proactive right-hand coordinator to bring structure, manage day-to-day operations, and help elevate the overall customer experience.

About the Role

As the Operations & Client Experience Coordinator, you will serve as the operational engine of the business. You will work directly alongside the business owner to manage the sales pipeline, keep schedules organized, streamline client communications, and assist with basic financial tracking. This is a fully remote, long-term opportunity ideal for an organized professional who takes ownership, thrives in a fast-paced environment, and enjoys creating structure in a growing home-services business.

Key Responsibilities

CRM Management

• Maintain, update, and audit client records within the company CRM (and assist with seamless data migration when new systems launch).

Scheduling & Client Outreach

• Proactively contact clients to book appointments, manage follow-ups, and ensure calendar accuracy for field team members.

Customer Communication

• Serve as the primary administrative point of contact via phone, email, and messaging, delivering clear, professional, and friendly service.

Financial & Admin Tracking

• Log incoming payments and assist with basic accounts receivable/payable record-keeping.

Operations & Process Support

• Help document standard operating procedures (SOPs), organize day-to-day admin tasks, and support general business growth initiatives.

( Note: The Job Description may be adjusted depending on the company needs over time.)

Non-Negotiable Requirements & Candidate Profile

• Experience: 3+ years in an administrative, operations, or customer-service role—preferably within home services, construction, or a project-based business.

• Location: Must be based in Latin America or South Africa.

• Language Skills: Fluent, highly articulate written and spoken English (client-facing standard). Bilingual English/Spanish is a strong plus, but not required.

• Technical Proficiency: Proven comfort working with CRM systems, digital calendars, and standard office software.

• Soft Skills: High detail orientation, strong sense of urgency, proactive problem-solving skills, and the ability to work independently to build structure.