Operations Support CoOp

EF Education First Ltd.; Cambridge (MA); Hybrid; USD 26,000 - 32,000; Full time

Job summary

EF Explore America is offering an Operations Support Intern position in a hybrid role based in Cambridge, MA. The internship runs January 5, 2027 to June 30, 2027, with four days in the office and an option to work from home on Monday or Friday.

You will learn our Operations Support functions by assisting Production, Procurement and Tour Director teams with planning, logistics and supplier communications, including enrollment and lodging details. You may also work on one or more projects.

Qualifications

• Strong verbal and written communication to interact with team members and external stakeholders.
• Careful and thorough approach to data entry, reports, and process documentation.
• Problem-solving ability to develop solutions for operational challenges.
• Proficiency in Microsoft Office and related software.
• Ability to prioritize tasks and manage time to meet deadlines.
• Collaborative team player in a fast-paced environment.
• Willingness to learn new processes and adapt to change.

Responsibilities

• Support late traveler enrollment processes and communicate with stakeholders.
• Finalize group hotel details and related logistics.
• Provide Tour Director support and clear communication.
• Resolve service disputes with suppliers.
• Contribute to projects in the operations domain.

Skills

Verbal and written communication

Attention to detail

Problem-solving

Technical skills

Time management

Teamwork

Adaptability

Microsoft Office

Tools

Microsoft Office

Excel

Word

PowerPoint

Job description

JOB DESCRIPTION

Operations Support Co-op

EF Explore America

Hybrid - 4 days in the office, option to WFH on Monday or Friday

$21/hr, 40 hours per week

Start Date: Tuesday, January 5th, 2027

End Date: Wednesday, June 30th, 2027

EF Education First is excited to offer an intern and Cooperative Education (co-op) program in partnership with a student’s college or university, giving students the opportunity to align their academic and future career goals with full time or part time work experience for a select period of time.

EF offers a multitude of part-time and full-time, 4-6-month internships or co-ops starting in January or Summer, across our travel, language, and education businesses in sales, customer service, operations, finance, and marketing.

The Role:

The Operations Support Intern position is designed to provide an individual with an opportunity to learn as much as possible in a limited time span about our Operations Support function. The Operations Support function provides support primarily to Production, Procurement, and Tour Director teams in the areas of planning, logistics, and supplier communications. This involves supporting our late traveler enrollment process, finalizing group hotel details, Tour Director support and communication, and resolving service disputes with suppliers. The Operations Support Intern may also be assigned one or more projects involving various subject matter.

Who You Are:

• Communication Skills: Strong verbal and written communication skills to effectively interact with team members and possibly external stakeholders.
• Attention to Detail: Careful and thorough approach to ensure accuracy in tasks like data entry, report generation, and process documentation.
• Problem-Solving Skills: Ability to think critically and develop solutions for operational challenges.
• Technical Skills: Proficiency in relevant software tools, such as Microsoft Office (Excel, Word, PowerPoint) and possibly other industry-specific software.
• Time Management: Ability to prioritize tasks and manage time effectively to meet deadlines.
• Teamwork: Capability to work well in a collaborative environment with other team members.
• Adaptability: Willingness and ability to learn new processes and adapt to changing environments.

Why you’ll love working here:

This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.

ABOUT US

Some companies are in the business of banking. Others are in the business of shoes. Or sports. Or soft drinks. At EF, we’re in a different kind of business. One that’s a little less tangible, and a lot more important. Because our business, what we make, makes everything else possible. We’re in the business of understanding. Between people. Between cultures.

For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through language, cultural exchange, academic studies, and educational travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.

You’ll find our offices and schools located in some of the world’s greatest cities, and filled with smart, driven people (over 50,000 of us) who push each other to be better every day. But it’s what we do together - building greater understanding, breaking down barriers, and creating a better world - that makes all the difference.

Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that share a common mission of opening the world through education. EF has been recognized on Forbes 2025 and 2024 World’s Best Employers and 2024 Top Companies for Women lists, Fast Company’s 2025 Next Big Things In Tech, and was a 2024 App Store Award winner in Cultural Impact.