Operations Support Co-Op

EF Education First / Hult; Cambridge (MA); Hybrid; USD 25,000 - 33,000; Full time

Job summary

EF Explore America offers an Operations Support Co-op in a hybrid work setting (4 days in office, option to work from home on Mon or Fri) in Cambridge, MA. The role focuses on planning, logistics and supplier communications within Operations Support.

Expect to contribute to enrollment, hotel details, Tour Director coordination, and supplier issue resolution with learning opportunities across teams. Start: Jan 5, 2027. End: Jun 30, 2027. $21/hr, 40 hours/week.

Qualifications

• Strong verbal and written communication skills.
• Attention to detail in data entry, reporting and documentation.
• Problem-solving abilities to address operational challenges.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint).
• Time management to meet deadlines.
• Team player with collaborative mindset.
• Adaptability to learn new processes.

Responsibilities

• Support late traveler enrollment process.
• Finalize group hotel details.
• Provide Tour Director support and communications.
• Resolve service disputes with suppliers.
• Potentially work on one or more projects.

Skills

Communication Skills

Attention to Detail

Problem-Solving Skills

Technical Skills

Time Management

Teamwork

Adaptability

Tools

Microsoft Office

Excel

PowerPoint

Job description

Operations Support Co-op

EF Explore America

Hybrid - 4 days in the office, option to WFH on Monday or Friday

$21/hr, 40 hours per week

Start Date: Tuesday, January 5th, 2027

End Date: Wednesday, June 30th, 2027

EF Education First is excited to offer an intern and Cooperative Education (co-op) program in partnership with a student’s college or university, giving students the opportunity to align their academic and future career goals with full time or part time work experience for a selectperiod of time.

EF offers a multitude of part-time andfull-time, 4-6-monthinternships or co-opsstarting in January or Summer,across our travel, language, and education businesses in sales, customer service, operations, finance, and marketing.

The Role:

TheOperations Support Intern position is designed to provide an individual with an opportunity to learn as much as possible in a limited time span about our Operations Support function. The Operations Support function provides support primarily to Production, Procurement, and Tour Director teams in the areas of planning, logistics, and supplier communications. This involves supporting our late traveler enrollment process, finalizing group hotel details, Tour Director support andcommunication, and resolving service disputes with suppliers. The Operations Support Intern may also be assigned one or more projects involving various subject matter.

Who You Are:

• Communication Skills: Strong verbal and written communication skills to effectively interact with team members and possibly external stakeholders.
• Attention to Detail: Careful and thorough approach to ensure accuracy in tasks like data entry, report generation, and process documentation.
• Problem-Solving Skills: Ability to think critically and develop solutions for operational challenges.
• Technical Skills: Proficiency in relevant software tools, such as Microsoft Office (Excel, Word, PowerPoint) and possibly other industry-specific software.
• Time Management: Ability to prioritize tasks and manage time effectively to meet deadlines.
• Teamwork: Capability to work well in a collaborative environment with other team members.
• Adaptability: Willingness and ability to learn new processes and adapt to changing environments.

Why you’ll love working here:

This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.