Operations Support Co-Op

EF Education First Ltd.; Cambridge (MA); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Hybrid work model

Paid internship

Job summary

EF Explore America in Cambridge, MA is seeking an Operations Support Intern/Co-op to join our hybrid team. The role focuses on planning, logistics, supplier communications, and late traveler enrollment, with 4 days in the office and the option to work from home on Monday or Friday.

This paid internship is 40 hours per week at $21/hour, with start date Jan 5, 2027 and end date Jun 30, 2027, offering hands-on exposure to Production, Procurement, and Tour Director teams.

Qualifications

• Strong communication skills, both written and verbal.
• Attention to detail with data entry and reporting.
• Problem-solving abilities to handle operational challenges.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint).
• Time management and the ability to meet deadlines.
• Team player with adaptability in a fast-paced environment.

Responsibilities

• Support late traveler enrollment and finalize group hotel details.
• Assist Tour Director teams with logistics and supplier communications.
• Support production, procurement, and related coordination.
• Contribute to projects across Operations as needed.

Skills

Strong communication

Attention to detail

Problem-solving

Microsoft Office proficiency

Time management

Teamwork

Adaptability

Tools

Microsoft Excel

Job description

Operations Support Co-op

EF Explore America

Hybrid - 4 days in the office, option to WFH on Monday or Friday

$21/hr, 40 hours per week

Start Date: Tuesday, January 5th, 2027

End Date: Wednesday, June 30th, 2027

EF Education First is excited to offer an intern and Cooperative Education (co-op) program in partnership with a student’s college or university, giving students the opportunity to align their academic and future career goals with full time or part time work experience for a selectperiod of time.

EF offers a multitude of part-time andfull-time, 4-6-monthinternships or co-opsstarting in January or Summer,across our travel, language, and education businesses in sales, customer service, operations, finance, and marketing.

The Role:
TheOperations Support Intern position is designed to provide an individual with an opportunity to learn as much as possible in a limited time span about our Operations Support function. The Operations Support function provides support primarily to Production, Procurement, and Tour Director teams in the areas of planning, logistics, and supplier communications. This involves supporting our late traveler enrollment process, finalizing group hotel details, Tour Director support andcommunication, and resolving service disputes with suppliers. The Operations Support Intern may also be assigned one or more projects involving various subject matter.

Who You Are:
• Communication Skills: Strong verbal and written communication skills to effectively interact with team members and possibly external stakeholders.

• Attention to Detail: Careful and thorough approach to ensure accuracy in tasks like data entry, report generation, and process documentation.

• Problem-Solving Skills: Ability to think critically and develop solutions for operational challenges.

• Technical Skills: Proficiency in relevant software tools, such as Microsoft Office (Excel, Word, PowerPoint) and possibly other industry-specific software.

• Time Management: Ability to prioritize tasks and manage time effectively to meet deadlines.

• Teamwork: Capability to work well in a collaborative environment with other team members.

• Adaptability: Willingness and ability to learn new processes and adapt to changing environments.

Why you’ll love working here:

This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.