Operations Support Co-Op

Education First; Cambridge (MA); Hybrid; USD 25,000 - 33,000; Part time

Job summary

Education First is offering an Operations Support Intern/Co-op position in a hybrid environment in Cambridge, MA. The role involves supporting production, procurement and tour operations, with a Monday-Thursday in-office schedule and Mondays or Fridays work-from-home.

Compensation is $21 per hour for 40 hours per week, with a January to June 2027 term. The role emphasizes data entry, report preparation, supplier communications and project involvement to learn the Operations Support functions and

Qualifications

• Strong verbal and written communication skills.
• Careful and thorough approach to ensure accuracy in data entry and reporting.
• Ability to think critically and develop practical solutions to operational challenges.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and related tools.
• Ability to manage time and meet deadlines in a fast-paced environment.
• Ability to collaborate effectively with team members in a dynamic setting.
• Willingness to learn new processes and adapt to changing priorities.

Responsibilities

• Support Production, Procurement and Tour Director teams with planning, logistics and supplier communications.
• Assist with late traveler enrollment, finalize group hotel details and related arrangements.
• Support Tour Director communications and resolve supplier disputes.
• Contribute to one or more projects within the Operations Support scope.

Skills

Communication skills

Attention to detail

Problem-solving

Technical skills

Time management

Teamwork

Adaptability

Tools

Microsoft Office

Job description

Operations Support Co-op

EF Explore America

Hybrid - 4 days in the office, option to WFH on Monday or Friday

$21/hr, 40 hours per week

Start Date: Tuesday, January 5th, 2027

End Date: Wednesday, June 30th, 2027

EF Education First is excited to offer an intern and Cooperative Education (co-op) program in partnership with a student’s college or university, giving students the opportunity to align their academic and future career goals with full time or part time work experience for a selectperiod of time.

EF offers a multitude of part-time andfull-time, 4-6-monthinternships or co-opsstarting in January or Summer,across our travel, language, and education businesses in sales, customer service, operations, finance, and marketing.

The Role:
TheOperations Support Intern position is designed to provide an individual with an opportunity to learn as much as possible in a limited time span about our Operations Support function. The Operations Support function provides support primarily to Production, Procurement, and Tour Director teams in the areas of planning, logistics, and supplier communications. This involves supporting our late traveler enrollment process, finalizing group hotel details, Tour Director support andcommunication, and resolving service disputes with suppliers. The Operations Support Intern may also be assigned one or more projects involving various subject matter.

Who You Are:
• Communication Skills: Strong verbal and written communication skills to effectively interact with team members and possibly external stakeholders.

• Attention to Detail: Careful and thorough approach to ensure accuracy in tasks like data entry, report generation, and process documentation.

• Problem-Solving Skills: Ability to think critically and develop solutions for operational challenges.

• Technical Skills: Proficiency in relevant software tools, such as Microsoft Office (Excel, Word, PowerPoint) and possibly other industry-specific software.

• Time Management: Ability to prioritize tasks and manage time effectively to meet deadlines.

• Teamwork: Capability to work well in a collaborative environment with other team members.

• Adaptability: Willingness and ability to learn new processes and adapt to changing environments.

Why you’ll love working here:

This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.