Operations Support Co-Op

EF Education First Ltd.; Boston (MA); Hybrid; USD 24,000 - 34,000; Full time

Job summary

EF Education First Ltd. in Boston is seeking an Operations Support Co-op to assist our Production, Procurement and Tour Director teams with planning, logistics and supplier communications.

This role emphasizes data entry, reporting and process documentation, with strong communication and problem-solving opportunities. The position offers a hybrid schedule (4 days in office, option to work from home on Mon or Fri), a 40-hour work week at $21/hour, and a start date of January 5, 2027 through June

Qualifications

• Strong verbal and written communication skills.
• Careful, thorough approach to data entry, reporting and process documentation.
• Ability to think critically and develop practical solutions.
• Proficiency with Microsoft Office and related software.
• Good time management with ability to meet deadlines.
• Team-oriented and adaptable in a collaborative environment.

Responsibilities

• Support late traveler enrollment processes and finalize group hotel details.
• Assist Tour Director teams with planning, logistics and supplier communications.
• Resolve service disputes with suppliers as needed.
• Contribute to projects within Operations Support as assigned.

Skills

Communication

Attention to detail

Problem solving

Technical skills

Time management

Teamwork

Adaptability

Microsoft Office

Excel

Tools

Microsoft Office

Excel

Job description

Operations Support Co-op

EF Explore America

Hybrid - 4 days in the office, option to WFH on Monday or Friday

$21/hr, 40 hours per week

Start Date: Tuesday, January 5th, 2027

End Date: Wednesday, June 30th, 2027

EF Education First is excited to offer an intern and Cooperative Education (co-op) program in partnership with a student’s college or university, giving students the opportunity to align their academic and future career goals with full time or part time work experience for a selectperiod of time.

EF offers a multitude of part‑time and full‑time, 4-6-month internships or co‑ops starting in January or Summer, across our travel, language, and education businesses in sales, customer service, operations, finance, and marketing.

The Role:

The Operations Support Intern position is designed to provide an individual with an opportunity to learn as much as possible in a limited time span about our Operations Support function. The Operations Support function provides support primarily to Production, Procurement, and Tour Director teams in the areas of planning, logistics, and supplier communications. This involves supporting our late traveler enrollment process, finalizing group hotel details, Tour Director support and communication, and resolving service disputes with suppliers. The Operations Support Intern may also be assigned one or more projects involving various subject matter.

Who You Are:

• Communication Skills: Strong verbal and written communication skills to effectively interact with team members and possibly external stakeholders.
• Attention to Detail: Careful and thorough approach to ensure accuracy in tasks like data entry, report generation, and process documentation.
• Problem‑Solving Skills: Ability to think critically and develop solutions for operational challenges.
• Technical Skills: Proficiency in relevant software tools, such as Microsoft Office (Excel, Word, PowerPoint) and possibly other industry‑specific software.
• Time Management: Ability to prioritize tasks and manage time effectively to meet deadlines.
• Teamwork: Capability to work well in a collaborative environment with other team members.
• Adaptability: Willingness and ability to learn new processes and adapt to changing environments.

Why you’ll love working here:

This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose‑driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.