Operations Support Clerk - Contract

Willson International Limited; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Operations Support Clerk to join their dynamic team. This remote position offers the flexibility to work from home while providing essential support to customers and carriers. You'll be the first point of contact, managing important shipment information and ensuring smooth operations. The company values its employees, offering generous benefits such as paid vacation, family medical coverage, and opportunities for professional development. If you thrive in a fast-paced environment and enjoy a collaborative culture, this role could be the perfect fit for you.

Benefits

Work-from-home environment

Home internet reimbursement

3 weeks paid vacation

401K Program

Family medical benefit coverage

Mental health coverage

Training and certification costs covered

Celebration of staff milestones

Qualifications

• Minimum 1 year in an office environment required.
• Proficiency in MS Office and database skills is essential.

Responsibilities

• Manage incoming documents and assist with shipment status communications.
• Perform data entry, scanning, faxing, and filing tasks.

Skills

Communication Skills

MS Office Proficiency

Database Skills

Office Environment Experience

Education

High School Diploma

Tools

ECM

Email

Job description

Looking for a career, at a company where you love to work, all while working from the comfort of home? Are the “fine details” your bread and butter? Do you like a role that keeps you on your toes?

If you answer “yes” to any of these questions, then join our Operations team!

At Willson International, we’re creating an environment that empowers our people to reach their full potential, while embracing your strengths and ambitions. Whether it’s developing new skills, opportunities to innovate and grow, or the flexibility to enjoy the moments that matter with your loved ones, Willson International is the place for you.

Location

Remote – US

Shift

Monday to Friday, 9am-5pm

Key Qualifications

• High school Diploma is required
• Minimum of 1 year in an office environment
• Proficiency in MS Office and database skills, faxing, scanning, internet work
• Strong communication skills – English verbal and written is required

Description of Role

As the Operations Support Clerk, you will be the first point of contact with our customers and their carriers. You will be providing critical shipment status information to our customers, carriers and our operations rating team.

Here are some of the activities you will be expected to perform:

• Manage all incoming documents through ECM and e-mail
• Assist confirmers/raters in retrieving COS documentation
• Creation of documents using electronic means
• Communicate through telephone and email with customers, carriers on shipment status
• Scanning, faxing, filing, data-entry
• Reception back up as required
• All other duties as assigned

Why you’ll love it at Willson

• Work-from-home environment, with a home internet reimbursement
• 3 weeks paid vacation for all new hires
• 401K Program
• We care about your loved ones too – that’s why we offer family medical benefit coverage (including significant mental-health practitioner coverage), Compassionate Care top-ups, and Maternity/Parental top-ups.
• Change is crucial to success – it’s never a dull moment here! We offer trainings, and cover the cost of certifications so you can adapt to change with your best foot forward.
• #Oneteam is essential to our corporate identity – we only succeed if we work together. That’s why we take the time to recognize the value of our staff, and celebrate the big moments together (like service anniversaries, weddings, and cute things, like puppies and babies).