Operations Support Center Generalist

Qualis LLC; Huntsville (AL); In loco; USD 40.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

401(k) match

Paid time off & holidays

Education and certification reimburse

Descrizione del lavoro

Qualis LLC is seeking an Operations Support Center Generalist in Huntsville to provide essential operational support across User Services, Secure Media Services, and administrative tasks. The role requires proactive problem-solving and meticulous record-keeping to maintain secure and efficient workflows.

The ideal candidate will learn technical processes quickly, communicate clearly with users, and handle data entry with accuracy. A Secret clearance is required and must be obtainable.

Competenze

• Basic computer skills including hardware, software and navigation.
• Security awareness and ability to follow regulations.
• Strong verbal and written communication to explain processes clearly.
• Attention to detail for accurate data recording and documentation.
• Ability to meticulously follow step-by-step procedures.
• Proficiency in accurate data entry into systems.
• Ability to troubleshoot and solve technical issues.
• Excellent time management and prioritization.
• Adaptability to switch tasks and learn new procedures quickly.
• 0–8 years of related work experience.

Conoscenze

Basic computer skills

Security awareness

Communication

Attention to detail

Following procedures

Data entry

Problem solving

Time management

Adaptability

Experience

Descrizione del lavoro

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Operations Support Center Generalist

2 days ago Requisition ID: 1183

Qualis LLC is seeking a highly motivated and detail-oriented Operations Support Generalist to join our dynamic team. This multifaceted role provides essential operational support, with cross-training in User Services, Secure Media Services, and administrative tasks. The ideal candidate is a proactive problem-solver with a strong aptitude for learning technical processes, excellent communication skills, and a commitment to maintaining accurate records and ensuring smooth operational workflows.

Required Qualifications

• Basic Computer Skills: Familiarity with basic computer hardware, software applications, and navigation.
• Security Awareness: Understanding security protocols and ability to adhere to regulations.
• Communication: Strong verbal and written communication skills to effectively interact with users, explain processes, and convey information clearly and professionally.
• Attention to Detail: The capacity to record data, verify information, and maintain accurate documentation, crucial for maintaining security and operational integrity.
• Commitment to Following Procedures: The ability to meticulously follow step-by-step instructions and protocols to ensure accuracy and security.
• Data Entry: Proficiency in accurately and efficiently entering data into computer systems.
• Problem Solving: Capacity to understand and troubleshoot technical issues.
• Time Management: Capability to prioritize tasks and manage time effectively.
• Adaptability: The ability to switch gears from one assignment to the next, and to learn new procedures quickly.
• Experience: 0-8 years related work experience

Desired Qualifications

• Security+ certification.
• Ability to read and process System Authorization Access Request (SAARs/DD-2875) forms.
• Experience in managing RSA SecurID.
• Advanced proficiency in burning media to disks.
• Previous experience in a government or security-conscious environment.
• Knowledge of media handling and knowledge of how to track media transfers.
• Advanced proficiency in using ticketing systems.
• Analytical skills to assess the scope and priority of issues.
• Previous experience in user account administration.

Clearance Level:

• Able to obtain a Secret clearance (U.S. Citizenship required).

Qualis LLC has a comprehensive benefits package based on employment type, location, and applicable agreements that includes:

• Health, dental, and vision insurance
• 401(k) match Paid time off and Holidays
• Paid time off and Holidays
• Educational, professional development and certification reimbursement.
• Tax-saving options
• Disability and Life Insurance

Qualis LLC is committed to hiring and retaining a diverse and talented workforce who can contribute to the mission and vision of the Company. Our employees are our greatest asset, and we promote a positive work environment, teamwork, professional growth, innovation, community involvement, flexible scheduling and a family-friendly work environment.