Operations Support Assistant

SJE; Madison (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

SJE is seeking an Operations Support Assistant in Madison, WI to coordinate Sales, Operations, and Field Service for the Pumps Division. You will manage orders, quotes, and inventory while assisting customers with pump diagnostics and parts needs.

The role emphasizes strong organizational and customer-focused skills, with a preference for a 2-year degree and 1–2 years of related experience. Work hours are Monday through Friday, with benefits and a collaborative team environment.

Qualifications

• 2-year degree in a related field
• 1–2 years of experience preferred
• Excellent customer service and organizational skills

Responsibilities

• Coordinate and support Sales, Operations, and Field Service within the Pumps Division
• Process orders and manage inventory control
• Provide detailed quotes for internal and external customers
• Assist customers with diagnosing pumps to determine parts needed for repairs or replacement
• Process, track, and close out orders in our system
• Collaborate with Sales and Field Service to ensure access to parts and information

Skills

Customer service

Organizational skills

Attention to detail

Education

2-year degree

Job description

Madison
4633 Tompkins Drive
Madison, WI 53716, USA

Description

We are Proud to be SJE!

At SJE, we are more than a company — we are a family of brands with a shared vision and mission to provide industry-leading, innovative, and reliable control and monitoring solutions that improve efficiencies, protect the environment, and deliver dependable solutions to our valued customers. We are looking for an Operations Support Assistant to support our SJE Rhombus brand. This role will work out of our Madison, WI location.

Our L.W. Allen brand is a full-service distributor and integrator of pumps and represents leading manufacturers that provide solutions for both municipal and industrial fluid handling requirements. Check us out at LWAllen.com or SJEinc.com !

The job:

As our Operations Support Assistant your primary role will be to provide coordination and support of Sales, Operations, and Field Service within our Pumps Division. You will be responsible for customer relationships, order processing, and inventory control. You will place orders and provide detailed quotes for our internal and external customers. You will assist customers with diagnosis of their pumps to determine parts needed for repairs or replacement. You will process, track, and close out orders in our system. You will work closely with our Sales and Field Service teams to ensure they have information, parts, or inventory that they need to do their jobs.

The skills, education, and experience you need:

To succeed in this role, you must:

• Be self-directed and organized
• Possess exceptional customer services skills
• Have great attention to detail

A 2-year degree in a related field and 1-2 years of experience are preferred.

When you are considering a new job, it is normal to have a ton of questions. Here are a few questions we are asked all the time.

• What are the hours? Monday – Friday 7:00 am – 3:30 pm.
• What is your Paid Time Off and holiday policy? Up to 120 hours of Paid Time Off in your first year plus 8 paid holidays.
• What benefits do you offer?We offer a robust benefits package including health, life, short-term and long-term disability insurance as well as dental and vision programs you need to take care of your family, along with other benefit options.Check out ourfull benefits package !
• What is my commute?Plug this address into Google Maps: 4633 Tompkins Drive, Madison, WI 53716.

We will answer more of your questions during the first interview. Expect to hear about the next steps if you meet the job requirements.

Why Work With Us
At SJE, we believe in empowering our employees to grow professionally while making a real impact. We offer competitive pay, excellent benefits, and a collaborative culture that encourages creativity and problem-solving. Join us and become a part of something bigger. Join a company where you’re not just working—you’re building a legacy!

SJE is an Equal Opportunity Employer. LW Allen is a Affirmitive Action/Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.