Operations Support Analyst - ATM

Apex Systems; St. Louis (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

401K plan

HSA (Health Savings Account)

Employee Assistance Program (EAP)

Training and certifications

Job summary

Everforth Apex in Saint Louis, Missouri is seeking an Operations Support Analyst for ATM systems to handle day-to-day platform operations, incident management, and release deployment on a 1st-line support basis. You will monitor applications, create incident tickets, and communicate with internal teams to ensure uptime and performance.

The role emphasizes technical recovery, ticket ownership, and clear communication with customers and colleagues.

Qualifications

• Experience in a technical support, helpdesk, ATM servicing, or electronic banking operational role.
• Proven ability to troubleshoot issues to maintain network stability.
• Strong customer service skills with excellent verbal and written communication.

Responsibilities

• Provide phone queue support for ATM operational issues.
• Perform technical recovery of ATMs and troubleshoot escalated issues.
• Take ownership of escalations and resolve problems using analysis and query skills.
• Identify ATM production failure scenarios and create incident or problem tickets.
• Support new and existing equipment and software with analytical and administrative tasks.
• Interpret and resolve issues related to technology products' operation.
• Navigate multiple applications to support operational needs.

Skills

Technical support experience

Troubleshooting

Customer service

Communication

Microsoft Office

Tools

Microsoft Office Suite

Jira

Splunk

Job description

Job#: 3046305

Job Description:

Operations Support Analyst - ATM

Location: Saint Louis, Missouri (Onsite)

Role Overview

We are seeking an Operations Support Analyst for an ATM Operations Level 1 support role. This position is responsible for the day-to-day operations of the technology platform, focusing on problem and incident management, release deployment, application monitoring, and service analytics. The analyst will identify potential production failure scenarios, create incident and enhancement tickets, and communicate with internal operations teams.

Key Responsibilities

• Provide phone queue support for ATM operational issues, comprising approximately 75% of daily activities.
• Perform technical recovery of ATMs, accounting for about 25% of daily tasks.
• Take ownership of escalations, performing troubleshooting, analysis, and resolution using query and programming skills.
• Identify ATM production failure scenarios and create incident, enhancement, or problem tickets.
• Perform analytical, technical, and administrative work to support new and existing equipment and software.
• Interpret, evaluate, and resolve issues related to the functional operation of technology products.
• Navigate multiple applications simultaneously to support operational needs.

Required Qualifications

Experience

• Experience in a technical support, helpdesk, ATM servicing, or electronic banking operational role.
• Proven ability to troubleshoot issues to maintain network stability.
• Strong customer service skills with excellent verbal and written communication.

Technical Skills

• Proficiency with the Microsoft Office Suite.
• Familiarity with Jira and Splunk is beneficial.

Preferred Qualifications

• Previous knowledge of ATM systems.
• Experience with root cause analysis and troubleshooting.
• Proficiency with telephone systems, as the majority of the day will be spent on telecom support.

About Everforth Apex

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counselling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

Equal Opportunity Employment

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

© 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060