Production Support Engineer

Apex Systems; Charlotte (NC); Hybrid; USD 135,000 - 147,000; Full time

Benefits offered by this job

Insurance

401K

HSA

EAP

Discounts

Professional development

Career Coach

Job summary

Apex Systems is seeking a Production Support Engineer in Charlotte, NC or NYC. The role focuses on supporting the Global Risk Analytics Suite with hands-on Unix/Linux, SQL, and containerized environments. You will participate in on-call rotations and work across multi-regional teams to resolve incidents.

Qualified candidates have 5+ years of production support experience, strong scripting in Python, knowledge of SDLC, and familiarity with AI tools. Hybrid onsite/remote work, 12+ month contract.

Qualifications

• 5+ years of Production Support experience.
• Experience with Global Risk Analytics Suite Applications.
• Hands-on experience with Unix/Linux and SQL.

Responsibilities

• Provide production support for Global Risk Analytics Suite Applications.
• Use Unix, Quartz, Grid, Cloud, and Containers to support operations.
• Work with Oracle and Teradata; Hadoop experience preferred.
• Manage Autosys and Bob job scheduling.
• Use Splunk, ITRS, and DynaTrace to monitor performance.
• Apply ITIL concepts for Incident/Problem Management with Remedy/MyITSM.
• Communicate with technical and non-technical partners and seniors.
• Provide standby out-of-hours support as needed.
• Share ideas and concerns in team meetings.

Skills

Unix/Linux

SQL

SDLC

ITIL

Monitoring tools

Job scheduling

Python scripting

AI tools

Tools

Autosys

Bob

Splunk

DynaTrace

Remedy/MyITSM

Cloud

Containers

Job description

Job#: 3045130 Job Description:

Production Support Engineer

Location: Charlotte, North Carolina or New York City, New York

Shift: Mon-Friday - 3 days onsite/2 days remote

Pay rate: $68/hr W2

Contract length: 12+ months with potential for extension

Role Overview

This role is for a Production Support Analyst supporting the Global Risk Analytics Suite Applications. The position requires hands‑on experience with a variety of technologies and the ability to operate effectively in a high‑pressure, multi‑regional team environment. The successful candidate will demonstrate strong problem‑solving skills and the ability to communicate with both technical and non‑technical partners.

Key Responsibilities

• Provide production support for the Global Risk Analytics Suite Applications.
• Utilize hands‑on experience with Unix, Quartz, Grid, Cloud, and Containers.
• Work with databases such as Oracle and Teradata, and have hands‑on experience in Hadoop.
• Manage job scheduling tools like Autosys and Bob.
• Use monitoring tools including Splunk, ITRS, and DynaTrace to oversee system performance.
• Apply ITIL concepts for Incident and Problem Management using tools like ITSM Remedy or MyITSM.
• Communicate effectively with technical partners, non‑technical partners, and senior management.
• Provide stand‑by, out‑of‑hours support on a rotational basis as needed.
• Express new ideas, concerns, and opinions to the wider team in meetings.

Required Qualifications

Experience: 5+ years of Production Support experience.

Technical Skills

• Strong SQL knowledge.
• Strong UNIX / LINUX knowledge.
• Knowledge of the Software Development Life Cycle (SDLC).
• Working knowledge of ITIL.
• Working knowledge of monitoring tools such as ITRS, DynaTrace, and Splunk.
• Working knowledge of job scheduling tools such as Autosys and Bob jobs.
• Python scripting knowledge.
• Strong knowledge of AI tools.

Preferred Qualifications

• Financial industry experience.
• Knowledge of Treasury and Liquidity business.
• Familiarity with Agile methodology.
• Operations exposure with Windows OS.
• Working knowledge of Tableau.

Benefits

• Medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• HSA (Health Savings Account on the HDHP plan).
• SupportLINC Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• A corporate discount savings program and other discounts.
• Professional development: on-demand training program, access to certification prep, and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• A dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.
• Access to a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

© 2026 Everforth, Inc. All rights reserved.

4400 Cox Road Suite 200 Glen Allen, Virginia 23060

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc. NYSE: EFOR

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.