Business Support Analyst

Compunnel, Inc.; Richmond (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Compunnel, Inc. in Richmond, VA is seeking a Business Support Analyst to provide operational and analytical support to the Technology organization.

You will manage business processes, analyze data, coordinate work requests, and help ensure timely completion of activities. The ideal candidate is highly organized, detail oriented, and able to handle multiple priorities independently while collaborating with technical and business teams.

Qualifications

• Advanced Microsoft Excel skills including PivotTables, VLOOKUP/XLOOKUP, formulas, and data analysis.
• Strong analytical and problem-solving abilities.
• Excellent organizational and time management skills with attention to detail.
• Ability to manage multiple priorities and work independently with minimal supervision.

Responsibilities

• Analyze, organize, and maintain business data using Microsoft Excel.
• Submit, monitor, and manage tickets through the ticketing system.
• Track progress and ensure timely completion of work requests.
• Coordinate with technology teams and business partners to resolve issues.
• Document requests, updates, and completed work accurately.
• Validate data quality and assist in SOP documentation.
• Support projects through task coordination and admin assistance.
• Prioritize assignments while meeting deadlines and service expectations.
• Perform additional operational, analytical, and administrative duties as assigned.

Skills

Excel advanced

Data analysis

Analytical thinking

Time management

Communication

Tools

Jira

ServiceNow

Azure DevOps

Zendesk

Job description

JOB SUMMARY

The Business Support Analyst provides operational and analytical support to the Technology organization by managing business processes, analyzing data, coordinating work requests, and ensuring the timely completion of operational activities. This role supports day-to-day operations through accurate data management, ticket coordination, and administrative support. The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities while working independently.

Key Responsibilities

• Analyze, organize, and maintain business data using Microsoft Excel.
• Submit, monitor, and manage tickets through the organization's ticket management system.
• Track ticket progress, proactively follow up, and ensure timely completion of assigned work requests.
• Coordinate with technology teams and business partners to resolve operational issues and obtain required information.
• Maintain accurate documentation of requests, status updates, and completed work.
• Perform data validation and quality assurance to ensure data accuracy and completeness.
• Assist in documenting standard operating procedures (SOPs) and operational workflows.
• Support project activities through task coordination and administrative assistance.
• Prioritize competing assignments while meeting deadlines and service expectations.
• Perform additional operational, analytical, and administrative duties as assigned.

Required Qualifications

Advanced proficiency in Microsoft Excel, including:

• Formulas
• PivotTables
• VLOOKUP/XLOOKUP
• Filtering & Sorting
• Data Analysis

• Strong analytical and problem-solving skills.
• Excellent organizational and time management skills with strong attention to detail.
• Ability to manage multiple priorities and consistently follow tasks through to completion.
• Strong written and verbal communication skills.
• Ability to work independently while collaborating effectively with technical and business teams.

Experience using ticketing or work management systems such as:

• Jira
• ServiceNow
• Azure DevOps
• Zendesk
• Similar platforms (preferred)

Experience with SQL and writing SQL queries is a plus but not required.

Required Experience & Mandatory Skill

• 3+ Years Advanced Microsoft Excel (Pivot Tables, VLOOKUP/XLOOKUP, Formulas, Data Analysis)
• 2+ Years Ticketing / Work Management Tools (Jira, ServiceNow, Azure DevOps, Zendesk)
• 2+ Years Data Analysis & Data Validation
• 2+ Years Operational Support & Process Coordination
• Required Strong Analytical & Problem-Solving Skills
• Required Documentation & Reporting
• Required Stakeholder Coordination & Communication
• Required Time Management & Multi-Tasking

Preferred Qualifications

• SQL Query Writing
• Technology Operations Support
• Process Improvement & Workflow Documentation
• Quality Assurance / Data Quality Management

Domain Experience

Good to have healthcare experience

Certifications

None