Operations & Support Analyst

State Industrial Products Corporation; Hebron (OH); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) matching

Long term disability

Tuition assistance

On-site gym

Annual wellness program

Nicotine-free facility

Job summary

State Industrial Products is seeking an Operations and Support Analyst to manage and monitor system batch jobs, provide IT support to corporate, warehouse and field teams, and help maintain uptime.

You will troubleshoot hardware, software, mobile devices, and other peripherals, while documenting requests and collaborating with peers.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or related field (or equivalent).
• 2–5 years of experience in IT operations, systems support, or infrastructure monitoring.
• Proficiency with monitoring tools (e.g., SAP, SQL, back-up solutions, EDR, or similar).
• Excellent troubleshooting and communication skills.

Responsibilities

• Manage and monitor corporate application operational jobs (SAP, SQL, scheduling tools) and maintain documentation.
• Monitor operational jobs for application, network and infrastructure services (Office 365, VM host, file backup, EDR).
• Perform SAP application support including analysis, documentation, system management and troubleshooting.
• IT support for a variety of technical inquiries for onsite and remote employees.
• Work multiple concurrent issues using a ticket management system.
• Identify patterns of support requests indicative of systemic issues.
• Document each support request with detail.
• Manage administrative personnel changes (New Hires, Transfers, Off-Boarding).
• Follow department policies and procedures with accuracy.
• Manage asset management system and monitoring processes.
• Demonstrated knowledge of corporate systems and task management.
• Support common Office apps like Microsoft 365, Azure AD, Teams, Acrobat.

Skills

IT operations

Systems support

Troubleshooting

Communication

Education

Bachelor’s degree in information technology

Tools

SAP

SQL

EDR

Backup solutions

Office 365

Job description

We're Proud To Have a Team Of More Than 700 Innovative And Dedicated Employees - And We Continue To Grow! Here Are Just a Few Reasons Why You'll Enjoy Being Part Of Our Team

• Career Opportunity. As a high growth company, we offer strong opportunities for career advancement. Our training and development programs are designed to help you build new skills, grow professionally, and advance your career.
• Work-life balance. Enjoy a consistent Monday-Friday 8a-5p schedule along with generous PTO so you can recharge and spend time with family and friends. We also offer a hybrid work model, giving employees the flexibility to work from home 2 days per week.
• Benefits and Perks. We offer competitive pay, as well as an excellent benefits package including
• medical, dental
• vision
• 401(k) matching up to 3%
• long term disability
• tuition assistance
• on-site gym
• annual wellness program
• corporate office is a nicotine-free facility

Position Summary

The Operations and Support Analyst is responsible for managing and monitoring system batch jobs to ensure system integrity, stability, and up time. This role also provides technical support to corporate, warehouse and field associates, troubleshooting hardware, software, mobile devices, printers, and other peripherals. As part of the IT Operations and Support team, the analyst enhances productivity by responding to service requests, performing installations and training, and resolving technical issues. The ideal candidate is detail-oriented, quality-driven, and a strong communicator who thrives in a collaborative, support-focused environment.

Position Responsibilities

• Manage and monitor corporate application operational jobs for optimal performance (SAP, SQL, Other system/scheduling tools) and maintain documentation for our corporate operational jobs
• Monitor operational jobs for application, network and infrastructure services (Office 365, VM host and file level backup, EDR and others)
• Perform SAP application support including analysis, documentation, system management (jobs, errors, security) and troubleshooting
• IT support for a variety of technical inquiries and delivering high-quality support to both onsite and remote employees
• Ability to work multiple concurrent issues using a ticket management system
• Identify patterns of support requests which may be indicative of systemic issues
• Clearly communicate and document each support request with detail
• Manage administrative personnel changes (New Hires, Transfers, Off-Boarding, etc.,)
• Follow department policies and procedures with accuracy
• Manage asset management system
• Manage and follow processes for system monitoring and alerting
• Demonstrated appropriate working knowledge of corporate systems
• Demonstrated successful task management experience
• Demonstrated ability to comprehend and solve complex business and technical issues
• Outstanding ability to learn new applications and technologies
• Ability to learn from technical experts
• Ability to support common office applications such Microsoft Office 365, Azure AD, Microsoft Teams, Adobe Acrobat, and others as required
• Working knowledge of mobile devices, PC hardware, networking, infrastructure and operational management
• Special projects, as assigned
  

Position Requirements

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience)
• 2–5 years of experience in IT operations, systems support, or infrastructure monitoring
• Proficiency with monitoring tools (e.g., SAP, SQL, back-up solutions, EDR, or similar)
• Resolve issues prior to business hours including responding to issues outside of normal working hours
• Excellent troubleshooting and communication skills
• Ability to travel (minimal)
  

The Company

Since 1911, State Industrial Products has helped customers "Care for Work Environments"®. Throughout the years, our main focus has been to help customers enhance building environments and improve equipment productivity. No matter where you go in the United States, Canada or Puerto Rico, you will find State products hard at work in every industry imaginable. From market leading drain maintenance and air care programs to innovative cleaning systems, maintenance supplies and auxiliary programs, State Industrial Products offers facility management benefits that are second to none. We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in!

EOE Statement

State Industrial Products is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

ADA Disclosure

Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact our Human Resources Department. #HybridJobs #CareerOpportunity #IND3