Operations Support Analyst

Republic Services; United States; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

PTO

ESPP

Job summary

Republic Services seeks an Analyst, Operations Support to document and streamline processes that support enterprise operations and training content across the organization.

You will collaborate with subject matter experts to break down problems, create standard operating procedures, and maintain an up-to-date knowledge base, with travel as needed and hybrid work from the Phoenix headquarters.

Qualifications

• 3 years working experience as an Analyst or in Operations.
• Demonstrated proficiency with Microsoft Word, PowerPoint, and Excel.
• Strong written and verbal communication skills with ability to design content in Word/PowerPoint/Excel/Visio.

Responsibilities

• Document existing operational processes aligned with strategic plan.
• Break down complex processes into clear components to develop SOPs.
• Develop training content with instructional designers and evaluate output.
• Maintain and update the Operations knowledgebase with accurate content.
• Support implementation of standardized processes and monitor progress.

Skills

Process improvement

Knowledge management

Team collaboration

Tools

Microsoft Word

PowerPoint

Excel

Visio

Job description

POSITION SUMMARY

The Analyst, Operations Support is responsible for gathering, streamlining, standardizing, and documenting processes that support the corporate Operations Support function in building consistent standard operating procedures for operations. The Analyst collaborates with subject matter experts in the field to break down complicated problems, identify areas of improvement, align responsibilities, and document step‑by‑step procedures, ultimately providing solutions to challenges faced in operations. This role develops and delivers invaluable content used to train key roles in the Operations space enterprise wide.

PRINCIPLE RESPONSIBILITIES

• Discovers and documents existing operational processes in the field that are in line with the strategic plan of the Operations Support Department.
• Engages the field to break down complex processes into easily understood components, uncover best practices, and develop consistent standard operating procedures for across the organization.
• Helps plan and contributes to efforts that align with Operations strategy and timelines.
• Identifies methods to simplify and streamline operational processes whenever possible; documents approved processes in clear, concise, and engaging deliverables for use during implementation and ongoing training.
• In concert with instructional designers, develops training content, consistently evaluating instructional design output for quality and prioritizing rollout of new content to field operations based on the strategy of the Operations Support Team.
• In collaboration with partners and team leaders, supports implementation of standardized processes and continually evaluates documented processes to ensure accuracy and clarity.
• Designs and continually updates the Operations knowledgebase with relevant, accurate, and easy to navigate content.
• Conducts site visits as needed in support of Operations team, such as deploying new initiatives or supporting high priority Business Units.
• Travels up to 25% of the time, sometimes on short notice.
• Performs other job‑related duties as assigned or apparent.

QUALIFICATIONS

• Demonstrated experience with knowledge management and/or process improvement in a key support role. (Required).
• 2-3+ years of experience in the waste or transportation industry.
• Demonstrated proficiency in Microsoft Word, PowerPoint, and Excel.
• Ability to develop a deep understanding of current‑state operational processes, pain points, and areas of opportunity by asking high gain questions, engaging in active listening, and probing.
• Written and verbal communication skills, with the ability to create, process, and design content in mediums such as PowerPoint, Word, Excel and Visio.
• Results orientation and good time management skills with an ability to understand key milestones, goals, and objectives while leading groups of internal and external resources to meet project goals.
• Previous experience organizing and supporting a diverse group of contributors and stakeholders to achieve objectives.
• Demonstrate ability and willingness to adjust and adapt to changing conditions.
• Grasps concepts quickly, adheres to work schedule and follows through on challenges as they arise.
• Ability to translate operational team issues into new ideas and solutions.
• Maintains a positive outlook and works well in a team‑oriented environment.

MINIMUM QUALIFICATIONS

• 3 years working experience as an Analyst or in Operations

This position is a hybrid role based at Republic Service's headquarters in Phoenix, AZ. Hybrid is 4-days per week onsite, and 1-day remote. This position will not be eligible to be fully remote.

Please note, our Operations Support Analyst position is not sponsorship eligible.

REWARDING COMPENSATION AND BENEFITS

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)
• Benefits: https://jobs.republicservices.com/us/en/about-us/benefits

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

EEO STATEMENT

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran stat