Mortgage Contact Center Agent- CS

MidFirst Business Credit, Inc.; Oklahoma City (OK); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Incentive bonuses

On-site work

Training program

Job summary

Midland Mortgage, a division of MidFirst Bank, is seeking energetic individuals for a Customer Service/Call Center role in Oklahoma City. You will provide inbound and outbound telephone support for mortgage servicing inquiries, including payments, documents, escrow, payoff, and past-due solutions to help borrowers stay in their homes and avoid foreclosure.

We offer monthly performance-based incentive bonuses, a training program in home mortgage servicing operations, and several full- and

Qualifications

• High School diploma or equivalent required.
• Minimum of 1 year of customer service experience in a high-volume or fast-paced environment.
• Strong communication, problem-solving abilities, and attention to detail.
• Candidates with call center and/or mortgage servicing experience are encouraged to apply.

Responsibilities

• Operate in a fast-paced call center addressing a wide range of customer inquiries.
• Take ownership of the customer experience and meet performance benchmarks.
• Respond empathetically to customers and maintain composure during challenging interactions.
• Document all communication in compliance with regulatory guidelines and escalate complex cases.

Skills

Call Center

Communication

Problem-solving

Attention to detail

Education

High School diploma

Job description

Job Category: Customer Service/Call Center

Requisition Number: MORTG005256

• Posted : August 21, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Midland Mortgage, a division of MidFirst Bank, is one of the most successful home mortgage servicers in the country. We are looking for energetic individuals with excellent communication skills who enjoy helping others in a team-oriented contact center environment. The Contact Center Agent will provide telephone support to Midland Mortgage customers related to the servicing of their mortgage loan accounts via both inbound and outbound telephone interactions. Customer inquiries addressed involve, but are not limited to, accepting payments, providing documents, answering questions related to mortgage verification, escrow, payoff, property damage claims, and helping borrowers with past due accounts find solutions to remain in their homes and avoid foreclosure. All interactions must meet regulatory compliance standards, while actively managing the customer experience by demonstrating empathy, patience and professionalism.

Reasons to Join Our Team

• In addition to base pay, this position is eligible for monthly performance-based incentive bonuses.
• Various available full and part-time work schedules within our business hours of 8AM-7PM Monday-Friday and 9AM-1PM Saturday. Must be available to work one Saturday 9AM-1PM per month.
• Bilingual candidates fluent in both Spanish and English will earn an additional $2 per hour.
• Extensive classroom-style on the job training program in home mortgage servicing operations and communications.
• Friendly business casual atmosphere.

Essential Functions (My day-to-day may look like…)

• Operate within a fast-paced, dynamic call center environment, utilizing advanced telephony systems to address a wide range of customer inquiries and issues as outlined in the position summary.
• Take full ownership of the customer experience, consistently meeting individual and team performance benchmarks aligned with industry-best practices.
• Ensure positive customer experiences by recognizing and responding to emotional cues from customers with compassion and understanding, creating a supportive and reassuring environment, building trust and maintaining composure during challenging interactions.
• Document all communication in compliance with regulatory guidelines, with appropriate escalation of complex cases.

Requirements (What will make me competitive?)

• High School diploma or equivalent required (college degree or some college preferred).
• Minimum of 1 year of customer service experience, preferably in a high-volume or fast-paced environment.
• Strong communication, problem-solving abilities, and attention to detail.
• Candidates with previous call center and/or mortgage servicing experience are strongly encouraged to apply.

#MM

Qualifications

Skills

Behaviors

Preferred

Enthusiastic

Shows intense and eager enjoyment and interest

Motivations

Education

Experience

Preferred

1-3 years:

1-3 years:

Call Center

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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