Operations Support

Compunnel Inc.; South Jordan (UT); On-site; USD 28,929 - 30,307; Part time

Job summary

A financial services firm is seeking an entry-level client support representative in South Jordan, Utah. The role involves assisting clients during the inheritance process, ensuring compliance with financial regulations, and providing high-quality service. The ideal candidate will have a strong background in financial services, excellent communication skills, and familiarity with regulatory compliance. The position offers a pay range of $21.00 to $22.00 per hour.

Qualifications

• Strong background in financial services client support.
• Knowledge of estates, trusts, retirement accounts, and asset distribution processes.
• Familiarity with SEC/FINRA compliance regulations.

Responsibilities

• Serve as the dedicated point of contact for clients during inheritance processes.
• Guide beneficiaries with empathy and professionalism via phone and email.
• Process service requests and asset transfers with accuracy and timeliness.

Skills

Client support background

Knowledge of estates and trusts

SEC/FINRA compliance knowledge

Excellent communication skills

Proficiency in Microsoft Office Suite

Strong organizational skills

Job description

Overview

This role is client-facing and focuses on helping families and individuals during the inheritance and legacy asset transfer process. You will provide high-touch service, process paperwork, and ensure compliance with financial regulations.

Base pay range

$21.00/hr - $22.00/hr

Key Responsibilities

• Serve as the dedicated point of contact for clients during inheritance processes
• Guide beneficiaries with empathy and professionalism via phone and email
• Process service requests and asset transfers with accuracy and timeliness
• Set clear expectations with clients in line with service level agreements (SLAs)
• Collaborate with internal teams, branches, and advisors to facilitate account transitions
• Ensure strict compliance with SEC/FINRA and company policies to mitigate risk
• Maintain case documentation and activity logs in internal systems
• Monitor daily caseload and follow up consistently with beneficiaries
• Apply firm’s identity verification policies to prevent fraud and identity theft
• Provide world-class service to both internal and external stakeholders

Required Skills

• Strong background in financial services client support
• Knowledge of estates, trusts, retirement accounts, and asset distribution processes
• Familiarity with SEC/FINRA compliance regulations
• Excellent interpersonal, written, and verbal communication skills
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook)
• Strong organizational skills, attention to detail, and ability to handle high volume requests

Preferred Skills

• Series 7 & 66 (or 63 & 65) licenses
• Prior experience with brokerage systems or account management tools
• Background in estate processing or wealth management operations

Seniority level

Entry level

Employment type

Contract

Job function

• Customer Service

Industries

• Investment Banking