Client Service Associate - Wealth Management (W)

TalentLink Solutions; St. Louis (MO); On-site; USD 65,000 - 75,000; Full time

Job summary

An established industry player in wealth management is seeking a Client Service Associate to enhance client experiences and support advisors. In this dynamic role, you will be the first point of contact for clients, ensuring exceptional service through effective communication and organizational skills. Your responsibilities will include managing client inquiries, coordinating meetings, and maintaining operational workflows. Join a passionate team dedicated to guiding clients through their financial journeys and enjoy a collaborative environment that fosters professional growth and development. This is a fantastic opportunity for those looking to make a significant impact in a rewarding field.

Qualifications

• 2+ years’ experience in professional services, preferably in Wealth Management.
• Proven experience in administrative and client service support roles.

Responsibilities

• Support advisors and maintain operational efficiency and client experience.
• Handle client inquiries, maintain filing systems, and assist with meetings.

Skills

Communication Skills

Organizational Skills

Time Management

Attention to Detail

Client Service

Education

High School Diploma

Bachelor's Degree

Tools

Redtail

Netx360

Microsoft Suite

Job description

Client Service Associate - Wealth Management (W)

1 week ago Be among the first 25 applicants

This range is provided by TalentLink Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$65,000.00/yr - $75,000.00/yr

We are a wealth management firm, focused on supporting clients through all stages of life. We have a blended business that integrates and coordinates retirement planning, estate planning, and investment management. Our mission is to partner with our clients and help them navigate towards and through a successful retirement. Many of our clients have been part of our family for generations and we are passionate about assisting generations of families. We are a close team and support each other to achieve this mission!

The Client Service Associate at our firm is a person who supports the advisors, the firm’s overall operational efficiency, as well as the client experience. Using strong communication skills and a professional demeanor, the position supports clients, other team members, and the office as a whole by providing exceptional service both internally and externally. You are responsible for facilitating and maintaining ongoing client support, answering general inquiries, handling various client matters, researching and resolving client service issues, and preparing required documents. You thrive in a fast-paced environment and maintain a positive and poised attitude at all times. You're an administrative pro who wants to be more and do more.

Administrative Support

• Serves as first point of contact for visitors to the firm while demonstrating a positive and upbeat attitude.
• Answers incoming phone calls, takes accurate messages, redirects calls to appropriate individuals.
• Schedules meetings.
• Maintains electronic and paper filing systems for organization and order.
• Work with financial advisors through weekly meetings to help maintain business plans, processes, tasks, marketing, client communications and follow up processes.
• Coordinates with outside vendors and consultants as necessary.
• Tracks and reports professional continuing education hours and advisor licensing & reporting requirements.
• Other administrative tasks as needed.

Client Service

• Prepares and ensures insurance and investment new account paperwork is successfully submitted.
• Handles routine matters for client accounts including processing name and address changes, beneficiary changes, bank authorizations, answering client questions.
• Assists in preparation for client meetings and calls; sending out agendas and preparing materials.
• Corresponds with clients to resolve client service challenges as they arise.
• Effectively manages and prioritizes assigned client service tasks and follows CRM workflows.
• Tracks outstanding client service items, proactively addresses outstanding issues or alerts and provides updates on pertinent items to the team.
• Helps clients understand what is needed from them and follows up to ensure they follow through.
• Supports the process with prospective clients.
• Assists clients in navigating online access to their accounts.
• Other client service-related tasks as needed.

Operations Support

• Completes data entry and run reports in various software and spreadsheets.
• Assists in the creation/co-creation and continuous updating of client service workflows in CRM system.
• Assists with additional operations projects (tech projects, data analysis) as needed.

Qualifications

• A strong desire, ability, and commitment to deliver on the above with consistently high performance.
• 2+ years’ experience within professional services; Wealth Management preferred.
• High school diploma required; Bachelor’s degree highly preferred or equivalent work experience.
• Proven experience in administrative and/or client service support roles.
• Experience with core platforms is preferred (Redtail, Netx360, Microsoft Suite).
• Friendly and outgoing demeanor.
• Excellent communication skills - written and verbal.
• Strong organizational and time management skills.
• Attention to detail and accuracy in data entry and recordkeeping.
• Able to self-manage, prioritize and manage time effectively.
• Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.
• A curious nature and a commitment to continuous professional learning and development.

Seniority level

Associate

Employment type

Full-time

Job function

Finance