Life Services Financial Services Representative

Bank of America; Lincoln (RI); On-site; USD 42,000 - 62,000; Full time

Job summary

Bank of America is seeking a Life Services Financial Services Representative (Transition Specialist) to guide beneficiaries through wealth transitions for deceased accounts. The role combines inbound calls, document processing, and preparing accounts for distribution to heirs.

You will interact with beneficiaries, executors, attorneys, and state officials, ensuring timely, accurate handling and compassionate service in alignment with bank procedures.

Qualifications

• Delivers solutions and experiences that improve clients’ financial lives.
• Ability to take 15-20 calls per day.
• Coachable and eager to provide white-glove service.
• Careful attention to detail and thorough follow-up.
• Excellent verbal and written communication skills.
• Problem solving and analytical mindset.

Responsibilities

• Delivers exceptional customer service by resolving escalated and complex inquiries.
• Triages client requests and refers to internal specialists.
• Educates clients on value-added opportunities across bank products.
• Drives wealth transition process with inbound/outbound calls and document processing.
• Supports distribution processing and beneficiary guidance throughout transitions.
• Builds relationships through proactive outreach and client-focused calls.
• De-escalates concerns with clear next steps and timeframes.

Skills

Active Listening

Attention to Detail

Microsoft Office

Problem Solving

Customer Focus

Verbal & Written Communication

Time Management

Education

Bachelor’s degree

High School Diploma

Tools

Microsoft Office Suite

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for answering detailed questions about products, accounts, and financial services offered. Key responsibilities include educating clients about value-added opportunities, identifying the need for deeper financial conversations, and referring clients to specialists across the bank. Jobs expectations include ensuring client needs are met in a timely fashion while adhering to procedures and guidelines. This role will be a part of the Life Services team, which focuses on guiding beneficiaries through the transition of deceased account assets.

Life Services Financial Services Representative (Transition Specialists)

are owners of the wealth transition process for the team. Their day-to-day includes a combination of taking inbound calls, pre-filling and processing documents, and preparing accounts for distribution to heirs. In any one 8-hour shift, you may speak with beneficiaries, executors, attorneys, advisors, or state officials. Your responsibilities will include taking initial notification calls, assisting with required documentation, and helping guide beneficiaries through the logistics of the transition process.

Responsibilities:

• Delivers exceptional customer service by resolving escalated and complex inquiries and requests pertaining to accounts with care and in a timely manner
• Triages client requests and makes referrals to appropriate internal specialists
• Applies knowledge of financial products, financial planning, and banking services to educate clients on value‑added opportunities
• Drive the wealth transition process forward through a combination of inbound and outbound calls, document processing, and distribution processing
• Provide excellent client service to build value and identify opportunities for deepening conversations with our licensed FSAs
• Build relationships with clients through proactive outreach and client‑focused call flow
• De‑escalate client concerns by empathizing, taking ownership, and providing clear next steps and time frames
• Responsible for executing on client disposition instructions for both simple and complex scenarios, including multiple beneficiary scenarios

Required Qualifications:

• Delivers solutions and experiences that improve clients’ financial lives
• Applies learnings and adapts new information to identify appropriate client solutions
• Builds strong client relationships through effective communication and collaboration
• Displays a proactive and ambitious mindset and effective time management
• Demonstrates a results‑driven mindset and prioritizes client interests
• Demonstrates a willingness to establish a career in the financial services industry
• Strong computer application skills, including Microsoft Office

Desired Qualifications:

• Bachelor’s degree and/or minimum of one year of experience in a performance‑based environment
• Ability to take 15-20 calls per day
• Coachable
• Desire to provide white‑glove service
• Careful attention to detail
• Excellent verbal & written communication skills
• Problem solving skills

Skills:

• Active Listening
• Attention to Detail
• Critical Thinking
• Customer and Client Focus
• Oral Communications
• Account Management
• Client Experience Branding
• Decision Making
• Emotional Intelligence
• Result Orientation
• Adaptability
• Coaching
• Prioritization
• Referral Identification
• Written Communications

Minimum Education Requirement:

High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40