Operations Support

Planes; Columbus (OH); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Hands-on operations experience

Supportive team environment

Job summary

Planes in Columbus, OH is seeking an Operations Support team member to bolster daily branch operations. The role provides administrative support to the Planner and coordination across departments in a busy logistics setting.

The ideal candidate is highly organized, detail oriented, and capable of balancing paperwork with hands-on operations. Competitive hourly pay and a collaborative team environment are offered.

Qualifications

• High school diploma or GED required.
• Strong organizational and multitasking skills.
• Excellent communication (written and verbal).
• Ability to work independently and solve problems effectively.
• Customer service mindset with strong attention to detail.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Assist with tracking, monitoring, and organizing inbound and outbound paperwork.
• Audit documents for accuracy, completeness, and compliance standards.
• Support dispatch operations (weighing trucks, monitoring fuel, assisting with container moves).
• Act as a liaison between operations and billing to ensure accurate documentation.
• Manage branch cash receipts and assist with deposits and reporting.
• Maintain inventory of operational and sales forms and order supplies as needed.
• Assist with new hire onboarding and maintain HR documentation files.
• Serve as point of contact for inbound freight shipments and coordinate with warehouse teams.
• Communicate operational issues or discrepancies to leadership in a timely manner.
• Provide excellent customer service and maintain positive working relationships.

Skills

Organizational skills

Communication

Independent work

Customer service

Education

High school diploma

Tools

Microsoft Office

Job description

At Planes, everything starts with culture. Our TEAM culture is part of our DNA: it's evident in how we speak, in the choices we make, and in how we interact with our customers and with each other. We prioritize our culture because we know it's what makes us different - and it's what drives us to grow, and evolve, together.

Planes Employee Benefits

Our team members are our most valuable resources. That's why we offer full-time employees top-notch benefits.

Medical, Dental, and Vision

Planes offers competitive medical, dental, and vision plans to all our full-time employees.

401K

We help our employees save for their retirement by offering a 401k.

Paid Time Off

All of our employees are eligible for paid time off.

Holidays

Full-time employees are eligible for up to 8 paid holidays a year.

Join Our Team

Our team is also our family.

We're always moving, which means we're always looking for talented team members to help drive our company forward. More than half of our employees have been with Planes for at least a decade, and we’ve been named a Top Workplace by The Cincinnati Enquirer since 2014.

Service Crew

Being part of the Planes service team means more than just moving boxes: our team members make memorable moments and create meaningful customer experiences every day. Check out available positions for drivers, crew members, warehouse staff, and seasonal help.

Be a part of the team that plans and coordinates critical moments in the life of a person or business. Whether you’re interested in sales and marketing, operations, customer service, or claims and billing, we’ve got opportunities that will help you make an impact.

Planes is a great company to work for. I've been in this industry for 25 years, worked for a couple agents and feel strongly Planes is one of the best. I get more support here than I did at my last company, (the last few years there). This is not an easy industry, especially in the summer season, it can be very stressful. From the day I started at Planes I felt the support and help from management down to everyone of my Team members, in every department. Planes is a great TEAM!!

Position:Operations Support

Location: Columbus, OH

Job Id:616

# of Openings:1

Operations Support

Location: Columbus, OH
Pay: $18–$22 per hour
Schedule: Full-Time, Monday - Friday

We are seeking a highly organized and detail-oriented Operations Support team member to join our Columbus location. This full-time role plays a key part in supporting daily branch operations, providing administrative support to the Planner, and ensuring smooth coordination across departments.

Operations Support

Location: Columbus, OH
Pay: $18–$22 per hour
Schedule: Full-Time, Monday - Friday

We are seeking a highly organized and detail-oriented Operations Support team member to join our Columbus location. This full-time role plays a key part in supporting daily branch operations, providing administrative support to the Planner, and ensuring smooth coordination across departments.

If you thrive in a fast-paced environment and enjoy balancing administrative work with operational support, we want to hear from you.

Key Responsibilities:

• Assist with tracking, monitoring, and organizing inbound and outbound paperwork
• Audit documents for accuracy, completeness, and compliance standards
• Support dispatch operations (weighing trucks, monitoring fuel, assisting with container moves)
• Act as a liaison between operations and billing to ensure accurate documentation
• Manage branch cash receipts and assist with deposits and reporting
• Maintain inventory of operational and sales forms and order supplies as needed
• Assist with new hire onboarding and maintain HR documentation files
• Serve as point of contact for inbound freight shipments and coordinate with warehouse teams
• Communicate operational issues or discrepancies to leadership in a timely manner
• Provide excellent customer service and maintain positive working relationships

Qualifications:

• High school diploma or GED required
• Strong organizational and multitasking skills
• Excellent communication (written and verbal)
• Ability to work independently and solve problems effectively
• Customer service mindset with strong attention to detail
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Benefits:

• Competitive hourly pay ($18–$22/hour)
• Opportunity to gain hands‑on operations and logistics experience
• Supportive team environment and potential for future opportunities

Why Join Our Team?
This is a great opportunity to build experience in operations, logistics, and administrative support within a dynamic team environment. You'll gain exposure to multiple aspects of the business while developing valuable, transferable skills.

Transparency in Coverage Rule This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

EEO - Planes is an equal employment opportunity employer. The company’s policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age, disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. The company also prohibits harassment of applicants or employees based on any other protected categories. It is also the company’s policy to comply with all applicable federal state and local laws respecting consideration of unemployment status in making hiring decisions.