Operations Supervisor/Unit Manager

Government Employees Insurance Company; Dallas (TX); Hybrid; USD 75,000 - 112,000; Full time

Benefits offered by this job

Hybrid work model

401(k) match

Professional growth programs

Health & wellness coverage

Bonuses and recognition

Licensing and continuing education

Job summary

GEICO in Dallas seeks a capable supervisor to lead a team in Sales, Services, or Claims. You will coach, mentor, and guide associates to deliver exceptional customer experiences while using KPIs to drive performance and ensure compliance with insurance regulations.

The role emphasizes data-driven leadership, cross-functional collaboration, and a commitment to quality service. Active Property & Casualty or Personal Insurance license is required.

Qualifications

• Minimum of 1 year of supervisory experience in the property and casualty insurance industry in Sales.
• Active Property & Casualty Insurance License or Personal Insurance License is required.
• Ability to analyze data and metrics to inform decision-making and improve outcomes.

Responsibilities

• Lead, mentor, and inspire a team of associates to deliver exceptional service.
• Guide team members in resolving complex customer inquiries and claims.
• Monitor and evaluate team performance using KPIs to enhance efficiency and retention.
• Collaborate with leadership to implement process improvements and ensure compliance.

Skills

Supervisory experience

Sales leadership

Data analysis

Communication skills

Education

Property & Casualty Insurance License

Job description

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

This role offers the opportunity to lead and develop associates in Sales, Services, or Claims, depending on your unique background and expertise. If you have at least one year of supervisory experience in the property and casualty insurance industry- whether in sales, service, claims, or casualty claims- and a commitment to delivering exceptional customer experiences, we want to hear from you! Success in this role is built on the foundation of GEICO’s core leadership behaviors: Ownership: You take responsibility for outcomes in all scenarios. Adaptability: You navigate dynamic environments with creativity and resilience. Leading People: You empower individuals and teams to achieve their best. Collaboration: You build and strengthen partnerships across organizational lines. Driving Value: You use data-driven insights to align actions with strategic goals.

What You’ll Do

Lead, mentor, and inspire a team of associates to deliver exceptional service that delights our customers and builds their trust. Leverage your property and casualty insurance expertise to guide team members in resolving complex customer inquiries and claims. Personalize your leadership approach to develop team members’ skills, fostering their growth and ensuring they consistently exceed customer expectations. Monitor and evaluate team performance using key performance indicators (KPIs) to enhance efficiency, customer satisfaction, and retention. Hold your team accountable for achieving results, maintaining compliance with insurance regulations, and delivering outstanding service. Address escalated customer concerns with professionalism and empathy, modeling GEICO’s dedication to service excellence. Collaborate with leadership and cross-functional teams to identify and implement process improvements that enhance the customer experience. Serve as a resource for team members on insurance-related questions, providing mentorship and training to build their industry knowledge.

What We’re Looking For

Minimum of 1 year of supervisory experience in the property and casualty insurance industry in Sales. Candidates with proven sales leadership experience leading high-performing sales teams in other industries are also encouraged to apply. Placement with our Sales Leadership. Active Property & Casualty Insurance License or Personal Insurance License (required). Proven ability to motivate, inspire, and develop high-performing teams in a customer-centric environment. Strong results orientation, with a history of meeting or exceeding performance goals. Excellent interpersonal and communication skills, with the ability to adapt leadership styles to diverse individuals and situations. Expertise in property and casualty insurance, including familiarity with industry regulations and best practices. Ability to analyze data and metrics to inform decision-making and improve customer outcomes. Collaborative mindset with a commitment to fostering a culture of inclusivity and excellence.

Benefits & Perks

• Workplace Flexibility: Benefit from a hybrid work model—80% in-office, 20% remote after training—and enjoy the GEICO Flex Program, allowing up to four additional weeks of remote work annually.
• Professional Growth: Access GEICO’s industry-leading training programs and development opportunities: Licensing and continuing education at no cost to you. Leadership development programs and hundreds of eLearning courses to enhance your skills.
• Health & Wellness: Comprehensive healthcare and well-being support available on Day 1.
• 401(k) Match: From day one, you’ll be automatically enrolled in our 401(k) plan with a 6% pre‑tax contribution. We match 100% of your contributions, up to 6% of your eligible earnings, with employer contributions added to your account each paycheck and vesting immediately.
• Increased Earnings Potential: Pay Transparency: The starting salary for this position is between $37.33 per hour/$75,000 annually and $55.58 per hour/$112,000 annually.
• Incentives and Recognition: Corporate wide bonus programs are in place to reward top performers.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

At GEICO,we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States.

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