Operations Supervisor - San Francisco

LVMH Group; San Francisco (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

RIMOWA in San Francisco is seeking an Operations Supervisor to partner with the Store Manager and corporate teams. You will oversee stock, facilities, security, training, POS systems, and communications to ensure an efficiently run boutique and strong financial controls.

The role requires 3–5 years of management experience, strong communication, leadership skills, and the ability to coach a team across shifts. Prior fashion familiarity and travel interest are a plus.

Qualifications

• 3–5 years of management experience with a minimum of two direct reports.
• Professional presentation and excellent communication skills.
• Strong problem-solving abilities and team player attitude.
• Knowledge of fashion, design trends, and travel is a plus.
• Must be able to lift up to 20 lbs repeatedly and work varied shifts including days, evenings, weekends, and holidays.

Responsibilities

• Oversee stock management, facilities maintenance, security, and supply ordering.
• Coach and develop the operations team; drive adherence to SOPs and policy.
• Ensure inventory accuracy and timely cycle counts; relay results to management.
• Support Client Care and boutique operations to elevate client experience.
• Maintain back-of-house standards, cleanliness, and loss prevention measures.
• Collaborate with Store Manager and corporate partners on risk management and cash controls.

Skills

Management experience

Team leadership

Communication skills

Problem-solving

Flexibility to work varied shifts

Education

High school diploma or equivalent

Job description

Manage the operational expectations and overall business success of the boutique by working with their Store Manager and corporate partners on areas of store operations including (but not limited to): Stock management, facilities maintenance, security, supply ordering, applicable finance compliance, training, POS systems, and communication systems; providing recommendations and solutions for an efficiently run business. The Operations Supervisor will report to the Store Manager.

Job responsibilities

Team Management

• Manage Client Care & Retail Support
• Train, lead and develop the operations team, support operational training for all store
• Coach and lead the team on performance, provide professional development, and nurture corporate
• Ensure internal control procedures are followed, closely monitored.
• Streamline retail operations processes and procedures to ensure that these processes are efficient and effective.
• Ensure all store employees follow standard operating procedures and policies as per the company directive and store guidelines.
• Ensure all employees follow company policies and
• Lead team in all procedures and protocols related to health and safety in partnership with Store Ensure compliance with these procedures.
• Safeguard the physical security of company assets, customers and employees.

Adherence to Policies and Procedures:

• Ensure store employees are trained in all operational policies and procedures.
• Enforce all operational policies and procedures as dictated by the Employee Handbook, Retail Operations Manual, the employee handbook, and other related

Inventory Management:

• Manage all inventories and cycle counts and other functions to ensure all counts are completed within required timelines and per company directive.
• Manage the store team as it relates to proper inventory preparation maintenance. Ensure all staff are aware of their responsibilities and duties towards inventory and cycle
• Relay inventory results and progress to Store Manager and appropriate corporate partners
• Ensure standard operating procedures and company directives are followed for merchandise reception, supplier returns, and all shipment procedures (both outbound and inbound)
• Collaborate with Store Management to ensure inventory levels of needed supplies are
• In collaboration with Store Management and corporate partners, manage areas of risk management, physical security, employee issues, store cash controls, inventory management, inter-store communication and loss prevention

Client Care:

• Assist with the overall operations of the Client Care department within the store as needed to ensure operational efficiency and client experience to brand
• Work with Store Management and Client Care to ensure all Client Care directives are followed within the boutique and all staff are well-trained.

Facilities Maintenance

• Assist Store Management in recognizing facilities maintenance issues and/or areas of opportunity within the Ensure resolution quickly in a cost-effective manner.
• Ensure back-of-house is kept to company standard, taking into consideration cleanliness, merchandise backstock organization, and non-merchandise backstock
• Assist Store Manager in ensuring the boutique is kept clean and well maintained and all employees are aware of their responsibility to maintain store cleanliness.

Profile

• High school Diploma or equivalent
• 3-5 years of management experience with a minimum of two direct reports
• Professional presentation, excellent communication skills
• Excellent problem-solving skills, positive attitude, team player
• Ideal candidate has knowledge of fashion, design trends. and love of travel
• Must be able to lift large boxes up to 20lbs repeatedly.
• Ability to work varied shifts including days, evenings, weekends, and holidays.

It is not only the ambition to craft exceptional luggage but also the courage to question the status quo that lies at the heart of everything RIMOWA does. Since its founding by Paul Morszeck in 1898, RIMOWA has cultivated the pioneering spirit that is evident in every suitcase built. Inheriting his father’s visionary approach, it was Richard Morszeck who – inspired by the early days of aviation – discovered grooved aluminium as the ideal lightweight material for RIMOWA suitcases. A design classic was born. With the same ingenuity and courage as his father and grandfather, third generation owner Dieter Morszeck paved the way for RIMOWA’s global success. Thanks to his focus on state-of-the-art technology, uncompromising quality and timeless design, RIMOWA suitcases have become the global companion of choice for a sophisticated clientele. Today, with 3,000 employees worldwide, RIMOWA continues to combine craftmanship with precision technology and a commitment to courageous innovation, staying true to its heritage in today’s ever-changing world.