Client Care Technician - San Francisco

LVMH Group; San Francisco (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

RIMOWA is seeking a Client Care Technician in San Francisco to inspect, repair and troubleshoot damaged luggage, using hand and power tools to replace parts and restore function. You will test items to ensure quality and communicate repair estimates.

Ideal candidates have at least two years in a manufacturing/technical environment, a high school diploma, the ability to lift 25lbs repeatedly, and a meticulous approach to safety and workmanship aligned with OSHA standards.

Qualifications

• Two years' manufacturing/technical experience with hand tools.
• High School diploma required.
• Mechanical background using hand and power tools a must.

Responsibilities

• Inspect used and returned products to determine the requirement for repair.
• Repair or replace defective or worn-out parts and components using hand, power, or specially designed tools
• Test and adjust repaired products for proper functioning as per company standards
• Determine estimates for repair cost on used and returned products regarding both labor and material required
• Inspect new products to determine manufacturers’ defect or shipping damage to communicate to necessary parties
• Operate computerized inventory record keeping and re-ordering systems for internal and external tracking of the service & repair department needs, stock supplies and requests
• Assist Head Technician on training of CC Technician Trainee and/or store employees
• Load, unload and move materials either manually or with hand operated equipment
• May perform other material handling activities such as counting, weighing, sorting, packing and unpacking for the service & repair department requirements
• Ensure that standards for safe working conditions are observed per OSHA regulations
• Responsible of daily cleaning of work areas and equipment

Skills

Hand tools

Mechanical

Independent

Attention to detail

Education

High School diploma

Tools

Power tools

Job description

The Client Care Technician serves clients by performing repairs and troubleshooting any problems that arise with damaged luggage

Job responsibilities

• Inspect used and returned products to determine the requirement for repair.
• Repair or replace defective or worn-out parts and components using hand, power, or specially designed tools
• Test and adjust repaired products for proper functioning as per company standards
• Determine estimates for repair cost on used and returned products regarding both labor and material required
• Inspect new products to determine manufacturers’ defect or shipping damage to communicate to necessary parties
• Operate computerized inventory record keeping and re-ordering systems for internal and external tracking of the service & repair department needs, stock supplies and requests
• Assist Head Technician on training of CC Technician Trainee and/or store employees
• Load, unload and move materials either manually or with hand operated equipment
• May perform other material handling activities such as counting, weighing, sorting, packing and unpacking for the service & repair department requirements
• Ensure that standards for safe working conditions are observed per OSHA regulations
• Responsible of daily cleaning of work areas and equipment

Profile

We would like to speak to professionals who possess at least two years’ experience in a manufacturing/technical environment with hands on experience using small hand tools.

Furthermore, we seek:

• Completion of a High School diploma or equivalent education required
• Mechanical background using hand and power tools a must
• 3-year experience as a machine operator or an assembler in manufacturing is preferred
• Working within repairs of industry product (luggage) required
• Attention to detail and quality would be a high personality trait standard
• Ability to work independently
• Ability to lift 25lbs repeatedly

Working Conditions:

Ability to work under pressure, attention to detail, moderate lifting. manual dexterity, hand-eye co-ordination, standing for extended periods, use of power tools, reading text, document use, numeracy, writing, oral communication, working with others, problem solving, decision making, critical thinking, job task planning and organizing, significant use of memory, finding information, computer use, continuous learning

It is not only the ambition to craft exceptional luggage but also the courage to question the status quo that lies at the heart of everything RIMOWA does. Since its founding by Paul Morszeck in 1898, RIMOWA has cultivated the pioneering spirit that is evident in every suitcase built. Inheriting his father’s visionary approach, it was Richard Morszeck who – inspired by the early days of aviation – discovered grooved aluminium as the ideal lightweight material for RIMOWA suitcases. A design classic was born. With the same ingenuity and courage as his father and grandfather, third generation owner Dieter Morszeck paved the way for RIMOWA’s global success. Thanks to his focus on state-of-the-art technology, uncompromising quality and timeless design, RIMOWA suitcases have become the global companion of choice for a sophisticated clientele. Today, with 3,000 employees worldwide, RIMOWA continues to combine craftmanship with precision technology and a commitment to courageous innovation, staying true to its heritage in today’s ever-changing world.