Operations Supervisor, Boston

LVMH; Boston (MA); On-site; USD 60,000 - 75,000; Full time

Job summary

LVMH's boutique in Boston seeks an Operations Supervisor to partner with the Store Manager and corporate teams to run day-to-day store operations, including stock management, facilities, security, training, POS, and communications. The role reports to the Store Manager.

The ideal candidate has 3-5 years of management experience with at least two direct reports, a professional demeanor, fashion knowledge, and a willingness to work varied shifts.

Qualifications

• 3-5 years of management experience with at least two direct reports.
• Strong communication and professional presentation.
• Ability to lift up to 20 lbs and work varied shifts.

Responsibilities

• Oversee daily store operations with Store Manager and corporate partners.
• Manage Retail Support and recruit/develop operations team.
• Ensure health, safety, and security procedures are followed.
• Support client care and ensure excellent boutique client experience.
• Coordinate facilities maintenance and stock/inventory control.

Skills

Team leadership

Operations management

Stock management & logistics

Training & development

Security & risk management

Education

High school diploma or equivalent

Tools

POS systems

Inventory software

Job description

Manage the operational expectations and overall business success of the boutique by working with their Store Manager and corporate partners on areas of store operations including (but not limited to): Stock management, facilities maintenance, security, supply ordering, applicable finance compliance, training, POS systems, and communication systems; providing recommendations and solutions for an efficiently run business. The Operations Supervisor will report to the Store Manager.

Job responsibilities

Team Management

• Manage Retail Support
• Attract and recruit a team of successful operations associates capable of development.
• Train, lead and develop the operations team, support operational training for all store staff.
• Coach and lead the team on performance, provide professional development, and nurture corporate culture.
• Ensure internal control procedures are followed, closely monitored.
• Streamline retail operations processes and procedures to ensure that these processes are efficient and effective.
• Ensure all store employees follow standard operating procedures and policies as per the company directive and store guidelines.
• Ensure all employees follow company policies and
• Lead team in all procedures and protocols related to health and safety in partnership with Store Ensure compliance with these procedures.
• Safeguard the physical security of company assets, customers and employees.

Adherence to Policies and Procedures

• Ensure store employees are trained in all operational policies and procedures.
• Enforce all operational policies and procedures as dictated by the Employee Handbook, Retail Operations Manual, the employee handbook, and other related material.
• Assist with the reconciliation process for inventories and cycle counts as needed.
• Collaborate with and support of global team in all areas of risk management, physical security, employee issues, store cash controls, inventory management, inter-store communication and L/P audits.

Other

• Ad hoc projects as decided by management

Client Care

• Assist with the overall operations of the Client Care department within the store as needed to ensure operational efficiency and client experience to brand standard.
• Work with Store Management and Client Care to ensure all Client Care directives are followed within the boutique and all staff are well-trained.

Facilities Maintenance

• Assist Store Management in recognizing facilities maintenance issues and/or areas of opportunity within the boutique. Ensure resolution quickly in a cost-effective manner.
• Ensure back-of-house is kept to company standard, taking into consideration cleanliness, merchandise backstock organization, and non-merchandise backstock organization.
• Assist Store Manager in ensuring the boutique is kept clean and well maintained and all employees are aware of their responsibility to maintain store cleanliness.

Profile

• High school Diploma or equivalent
• 3-5 years of management experience with a minimum of two direct reports
• Professional presentation, excellent ommunication skills
• Excellent problem-solving skills, positive attitude, team player
• Ideal candidate has knowledge of fashion, design and love of travel
• Must be able to lift large boxes up to 20lbs
• Ability to work varied shifts including days, evenings, weekends, and holidays.

It is not only the ambition to craft exceptional luggage but also the courage to question the status quo that lies at the heart of everything RIMOWA does. Since its founding by Paul Morszeck in 1898, RIMOWA has cultivated the pioneering spirit that is evident in every suitcase built. Inheriting his father’s visionary approach, it was Richard Morszeck who – inspired by the early days of aviation – discovered grooved aluminium as the ideal lightweight material for RIMOWA suitcases. A design classic was born. With the same ingenuity and courage as his father and grandfather, third generation owner Dieter Morszeck paved the way for RIMOWA’s global success. Thanks to his focus on state-of-the-art technology, uncompromising quality and timeless design, RIMOWA suitcases have become the global companion of choice for a sophisticated clientele. Today, with 3,000 employees worldwide, RIMOWA continues to combine craftmanship with precision technology and a commitment to courageous innovation, staying true to its heritage in today’s ever-changing world.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.