Guest-Focused Operations Lead | Flexible Schedule & Top Pay

Andretti Indoor Karting & Games; Orlando (FL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Top Pay

Flexible schedules

Health, dental and vision coverage

$1200 company-paid Health Savings Plan

Vacation and sick time

401k retirement with up to 8% company

Job summary

Andretti Indoor Karting & Games is seeking an Operations Supervisor to assist Operations Managers with daily leadership, staffing, cost control and guest experience. This full-time hourly role focuses on service standards, sanitation, safety and team motivation on shift.

You will lead on-duty staff, ensure high-quality guest interactions, and uphold AIKG standards while promoting ownership and accountability across the facility.

Qualifications

• Guest service and leadership experience is preferred.
• A Drug Test and Background Check is required prior to employment.
• The physical demands described are representative of those that must be met by an Andretti Team Member to successfully perform the essential functions.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

• Manage daily operations: staffing, scheduling, labor, repair and maintenance, cleanliness, organization, service timing and quality of products.
• Accountable to maximize daily sales and effectively manage costs, labor and cash control
• Maintain opening, running and closing duties for department
• Manage organization and cleanliness of departmental areas
• Responsible to take proactive approach to guest relations, including time spent on floor interacting with guests, table visits, etc.
• Ensures the highest level of quality and standards of service.
• Responsible for all aspects of guest relations and the quality of experience delivered to the guest, i.e. product, timing, service, entertainment, excitement, etc.
• Empowers staff to deliver exceptional legendary service
• Executes any special events with Leader on duty
• Responsible to provide management with direct and honest feedback of staff regarding performance
• Assist with staff training and employee relations
• Assures that staff morale is maintained at a high level
• Takes an active part in the recruitment and retention of staff

Skills

Leadership

Guest service

Staff training

Communication skills

Team motivation

Safety procedures

Flexible schedule

Discretion

Open availability

Job description

Andretti Indoor Karting & Games is seeking an Operations Supervisor to assist Operations Managers with daily leadership, staffing, cost control and guest experience. This full-time hourly role focuses on service standards, sanitation, safety and team motivation on shift.

You will lead on-duty staff, ensure high-quality guest interactions, and uphold AIKG standards while promoting ownership and accountability across the facility.