Track Supervisor

Andretti Indoor Karting & Games; Orlando (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Top Pay

Flexible schedules

Medical, Dental and Vision Coverage

401k retirement program

Paid time off

Job summary

Andretti Indoor Karting & Games in Orlando seeks a Track Supervisor to lead daily operations under the Operations Managers. This full-time hourly role includes staffing, training, cost control, guest relations, safety and adherence to standards.

As shift leader you will motivate staff, manage on-floor service, handle openings and closings, and ensure a high-quality guest experience across karting, VR, arcade and dining spaces.

Qualifications

• Guest service and leadership experience is preferred. A Drug Test and Background Check is required prior to employment. The physical demands described are representative of those that must be met by an Andretti Team Member to successfully perform the essential functions of their job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

• Manage daily operations: staffing, scheduling, labor, repair and maintenance, cleanliness, organization, service timing and quality of products.
• Accountable to maximize daily sales and effectively manage costs, labor and cash control
• Maintain opening, running and closing duties for department
• Manage organization and cleanliness of departmental areas
• Responsible to take proactive approach to guest relations, including time spent on floor interacting with guests, table visits, etc.
• Ensures the highest level of quality and standards of service.
• Responsible for all aspects of guest relations and the quality of experience delivered to the guest, i.e. product, timing, service, entertainment, excitement, etc.
• Empowers staff to deliver exceptional legendary service
• Executes any special events with Leader on duty
• Responsible to provide management with direct and honest feedback of staff regarding performance
• Assist with staff training and employee relations
• Assures that staff morale is maintained at a high level
• Takes an active part in the recruitment and retention of staff

Skills

Guest service

Leadership

Communication

Team motivation

Job description

Andretti Indoor Karting & Games isactively seeking a talented Track Supervisor to join the team!

Andretti Indoor Karting & Games isa rapidly growing Family Entertainment company. Our nine AIKG locations feature high-speed, high-tech indoor Karting on multilevel tracks, multi-player Virtual Reality Simulators, Arcade fun, and sophisticated event spaces & restaurants featuring scratch cocktails and culinary creations crafted in our kitchens.

POSITION SUMMARY:

The Track Supervisorposition is a full-time hourly role, that will be responsible for the assisting the Operation Managers of the facility with leading on a daily basis including, staffing and training of all hourly staff, cost control, service standards, operational procedures and policies, guest relations, sanitation, environment control, cash handling, staff motivation and safety and security. The Track Supervisormust be the leader of the shift with the operations managers and create an environment that encourages ownership and accountability. A Track Supervisoris expected to maintain the quality and ethical standards set by AIKG while representing the Andretti brand.

RESPONSIBILITIES:

• Manage daily operations: staffing, scheduling, labor, repair and maintenance, cleanliness, organization, service timing and quality of products.
• Accountable to maximize daily sales and effectively manage costs, labor and cash control
• Maintain opening, running and closing duties for department
• Manage organization and cleanliness of departmental areas
• Responsible to take proactive approach to guest relations, including time spent on floor interacting with guests, table visits, etc.
• Ensures the highest level of quality and standards of service.
• Responsible for all aspects of guest relations and the quality of experience delivered to the guest, i.e. product, timing, service, entertainment, excitement, etc.
• Empowers staff to deliver exceptional legendary service
• Executes any special events with Leader on duty
• Responsible to provide management with direct and honest feedback of staff regarding performance
• Assist with staff training and employee relations
• Assures that staff morale is maintained at a high level
• Takes an active part in the recruitment and retention of staff

Andretti Indoor Karting & Games (AIKG) isa rapidly growing Family Entertainment company. Our locations feature high-speed, high-tech indoor Karting on multilevel tracks, multi-player immersive Virtual Reality Simulators, Arcade fun, and amazing restaurants & event spaces featuring scratch cocktails and culinary creations crafted in our kitchens.

We currently have nine locations in Arizona, Florida, Georgia & Texas, and Corporate Support offices in Orlando and Atlanta.

Benefits include:

• Top Pay
• Flexible Schedules
• Personal/Family Medical, Dental and Vision Coverage
• $1200 company paid Health Savings Account available
• Vacation and Sick time accrued during the first year
• 401k retirement program with up to 8% company match

QUALIFICATIONS:

Guest service and leadership experience is preferred. A Drug Test and Background Check is required prior to employment. The physical demands described are representative of those that must be met by an Andretti Team Member to successfully perform the essential functions of their job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 6 months or moreof Andretti brand and culture exposure a plus
• Current trainer or team lead a plus
• Proven leadership and team skills; ability to motivate and manage all levels of staff
• Strong written, verbal and organizational skills.
• Ability to work with minimal supervision and make independent decisions and judgement in keeping with the level of the position.
• Ability to lift up to 50 lbs.
• Maintain all safety procedures
• Open and full availability
• Willingness to work a flexible schedule including holidays, nights and weekends.
• Sensitivity to confidentiality. Use of discretion regarding personal and confidential employee matters.
• Gregarious, upbeat and outgoing personality.