Operations Supervisor: Lead, Coach & Improve KPIs

ShipMonk; Fort Worth (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Leadership from day one

Lead 25–30 teammates

Clear KPIs

Team-first culture

Growth opportunities

Job summary

ShipMonk is hiring an Operations Supervisor for our Fort Worth, TX fulfillment center. You will lead and develop a team of 25-30 warehouse associates, set safety and productivity expectations, and guide daily priorities to hit KPIs in a fast-paced, ownership-driven environment.

You'll partner with HR, Safety, Quality, Engineering and Operations to solve problems, drive continuous improvement, and identify future frontline leaders. Military leadership strongly encouraged.

Qualifications

• 1-3 years of military leadership, supervisory, team-lead, or personnel oversight experience OR 2+ years of civilian leadership experience in operations, logistics, distribution, manufacturing, supply chain, or a related environment
• Demonstrated experience leading people, maintaining accountability, and executing operational objectives
• Strong communication, organizational, and problem-solving skills
• Ability to interpret data and use metrics to improve performance
• Flexibility to work days, nights, weekends, holidays, or overtime based on business needs
• Ability to stand for extended periods and lift up to 50 lbs.

Responsibilities

• Lead, coach, mentor, and develop approximately 25-30 warehouse associates
• Set clear expectations and maintain accountability for safety, quality, productivity, and attendance
• Lead shift huddles and communicate daily priorities
• Monitor operational KPIs and adjust labor and workflows as conditions change
• Use operational data to identify root causes and improve performance
• Train and develop associates while identifying future frontline leaders
• Partner with teams across HR, Safety, Quality, Engineering, and Operations to solve problems
• Maintain inventory accuracy and equipment, sanitation, and safety standards
• Communicate clearly and make sound decisions in a fast-paced environment
• Identify opportunities to improve processes, eliminate waste, and strengthen execution

Skills

Leadership

People management

Problem solving

Data interpretation

Flexibility

Safety awareness

Education

Business / Operations / Engineering / Supply Chain

Job description

ShipMonk is hiring an Operations Supervisor for our Fort Worth, TX fulfillment center. You will lead and develop a team of 25-30 warehouse associates, set safety and productivity expectations, and guide daily priorities to hit KPIs in a fast-paced, ownership-driven environment.

You'll partner with HR, Safety, Quality, Engineering and Operations to solve problems, drive continuous improvement, and identify future frontline leaders. Military leadership strongly encouraged.