Operations Supervisor: Lead a 25–30-Member Team with Purpose

ShipMonk; Pittston (Luzerne County); On-site; USD 55,000 - 75,000; Full time

Job summary

ShipMonk in Pittston, PA is seeking an Operations Supervisor – Military Leadership Path to lead a team of 25–30 warehouse associates on site. You will coach, set expectations, and drive safety, quality, and productivity in a fast-paced fulfillment operation.

Transitioning service members and civilian leaders with operations experience are encouraged. You’ll use data to improve performance, partner with HR, Safety, Quality, Engineering, and Operations, and promote from within as ShipMonk grows.

Qualifications

• 1–3 years of military leadership or 2+ years civilian leadership in operations, logistics, distribution, manufacturing, or related environments.
• Demonstrated experience leading people, maintaining accountability, and executing operational objectives.
• Strong communication, organizational, and problem-solving skills.
• Ability to interpret data and use metrics to improve performance.
• Flexibility to work days, nights, weekends, holidays, or overtime based on business needs.

Responsibilities

• Lead, coach, mentor, and develop approximately 25–30 warehouse associates.
• Set clear expectations and maintain accountability for safety, quality, productivity, and attendance.
• Lead shift huddles and communicate daily priorities.
• Monitor operational KPIs and adjust labor and workflows as conditions change.
• Use operational data to identify root causes and improve performance.
• Train and develop associates while identifying future frontline leaders.
• Partner with teams across HR, Safety, Quality, Engineering, and Operations to solve problems.
• Maintain inventory accuracy and equipment, sanitation, and safety standards.
• Communicate clearly and make sound decisions in a fast-paced environment.
• Identify opportunities to improve processes, eliminate waste, and strengthen execution.

Skills

Military leadership

Team leadership

Operations management

Communication skills

Data-driven decision making

Education

Bachelor's or equivalent in Business/Operations/Logistics

Tools

MS Excel

Job description

ShipMonk in Pittston, PA is seeking an Operations Supervisor – Military Leadership Path to lead a team of 25–30 warehouse associates on site. You will coach, set expectations, and drive safety, quality, and productivity in a fast-paced fulfillment operation.

Transitioning service members and civilian leaders with operations experience are encouraged. You’ll use data to improve performance, partner with HR, Safety, Quality, Engineering, and Operations, and promote from within as ShipMonk grows.