Operations Supervisor - Housekeeping & Guest Services

Delaware North; Titusville (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid vacation and holidays

Parental bonding leave

Tuition or certification reimbursement

Weekly pay

Employee discounts on on-site dining

Marriott discounts

Training & development with internal-M

Job summary

Delaware North at Courtyard by Marriott Titusville Kennedy Space Center is hiring an Operations Supervisor to oversee daily housekeeping, assign rooms, and delegate tasks. You will coordinate with housekeeping and front desk teams to maintain cleanliness and service quality.

The role offers a fast-paced environment, weekend and holiday shifts, and opportunities for growth within our hospitality portfolio. Prior supervisory experience and knowledge of PM systems are preferred.

Qualifications

• Must be at least 21 years old.
• Housekeeping experience with supervisory experience preferred.
• Front desk experience preferred.
• Experience with HotSOS and property management systems.
• Previous commercial cleaning and guest service experience preferred.
• Knowledge of cleaning utensils, dryers and vacuums.

Responsibilities

• Coordinate daily activities with housekeeping and staffing to ensure guest rooms and public areas are cleaned.
• Inspect guest rooms and public areas daily for quality standards and follow up on maintenance requests.
• Prepare weekly inventory and daily housekeeping reports, and report discrepancies.
• Train and supervise Front Desk or housekeeping teams and evaluate performance for rewards or corrective actions.
• Provide guidance on handling difficult problems and resolving guest complaints, enforcing policies and standards.
• Perform cleaning duties on slower days or when staff shortages occur.
• Prepare and issue work schedules and assign duties for office or administrative staff.

Skills

Housekeeping supervision

Staff coordination

Guest service

Problem solving under pressure

Tools

HotSOS

Property management systems

Job description

Delaware North at Courtyard by Marriott Titusville Kennedy Space Center is hiring an Operations Supervisor to oversee daily housekeeping, assign rooms, and delegate tasks. You will coordinate with housekeeping and front desk teams to maintain cleanliness and service quality.

The role offers a fast-paced environment, weekend and holiday shifts, and opportunities for growth within our hospitality portfolio. Prior supervisory experience and knowledge of PM systems are preferred.