Operations Supervisor, Courtyard at Kennedy

Delaware North; Titusville (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid vacation and holidays

Parental bonding leave

Tuition or certification reimbursement

Weekly pay

Employee discounts on on-site dining

Marriott discounts

Training & development with internal-M

Job summary

Delaware North at Courtyard by Marriott Titusville Kennedy Space Center is hiring an Operations Supervisor to oversee daily housekeeping, assign rooms, and delegate tasks. You will coordinate with housekeeping and front desk teams to maintain cleanliness and service quality.

The role offers a fast-paced environment, weekend and holiday shifts, and opportunities for growth within our hospitality portfolio. Prior supervisory experience and knowledge of PM systems are preferred.

Qualifications

• Must be at least 21 years old.
• Housekeeping experience with supervisory experience preferred.
• Front desk experience preferred.
• Experience with HotSOS and property management systems.
• Previous commercial cleaning and guest service experience preferred.
• Knowledge of cleaning utensils, dryers and vacuums.

Responsibilities

• Coordinate daily activities with housekeeping and staffing to ensure guest rooms and public areas are cleaned.
• Inspect guest rooms and public areas daily for quality standards and follow up on maintenance requests.
• Prepare weekly inventory and daily housekeeping reports, and report discrepancies.
• Train and supervise Front Desk or housekeeping teams and evaluate performance for rewards or corrective actions.
• Provide guidance on handling difficult problems and resolving guest complaints, enforcing policies and standards.
• Perform cleaning duties on slower days or when staff shortages occur.
• Prepare and issue work schedules and assign duties for office or administrative staff.

Skills

Housekeeping supervision

Staff coordination

Guest service

Problem solving under pressure

Tools

HotSOS

Property management systems

Job description

The opportunity

Delaware North Parks and Resorts is hiring full-time Operations Supervisors to join our team at the Courtyard at Kennedy in Titusville, Florida. As an Operations Supervisor, you will be responsible for overseeing the total cleanliness of all rooms, as well as assigning rooms and delegating tasks.

If you are looking for a role offering fast-paced daily work and career growth opportunities,.

Pay

$20.00 - $20.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

Our location on the Intracoastal waterway directly across from Kennedy Space Center's launchpads makes for one exciting work environment. Our resort hotel with a rooftop bar and restaurant and expansive pool area attracts guests from around the globe. Join us, and you can watch rocket launches and meet astronauts while getting paid!

• Health, dental, and vision insurance*
• 401 (k) with company match*
• Paid vacation days and holidays*
• Paid parental bonding leave*
• Tuition or professional certification reimbursement*
• Weekly pay
• Employee discounts on food at on-site restaurants
• Generous Marriott discounts
• Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide

*Available for full-time, year-round team members

What will you do?

• Coordinate daily activities with housekeeping and staffing to ensure guest rooms and public areas are cleaned, and perform cleaning duties when necessary.
• Inspect guest rooms and public outlets daily to ensure adherence to the quality assurance program and follow up on maintenance requests.
• Prepare weekly inventory, check in supplies, and report discrepancies, while completing the daily housekeeping report.
• Train and Supervise Front Desk Team members and/or housekeeping team members, depending on the day, ensuring adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actions.
• Provide guidance to team members on handling difficult problems and resolving escalated guest complaints, and implement policies, procedures, and service standards in conjunction with management.
• Perform cleaning duties on slower day or when staff shortages occur.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members.

More about you

• Must be at least 21 years old to apply.
• Housekeeping experience required with supervisory experience preferred.
• Front desk experience preferred.
• Experience with a multitude of computer programs including HotSOS and property management systems.
• Previous commercial cleaning and guest service experience preferred.
• Working knowledge of various cleaning utensils, dryers, vacuum cleaners, tools, and fixtures.
• Ability to follow instructions and work well under pressure.

Physical requirements

• Frequent climbing of stairs, bending, stooping, reaching, kneeling, standing, walking and carrying.
• Use of hands to operate cleaning equipment and complete scrubbing/washing duties.
• Ability to push carts weighting up to 200 lbs and occasionally required to lift and/or move up to 50 pounds.
• Visual acuity sufficient to inspect cleanliness of rooms and surfaces.
• Regularly exposed to fumes and toxic or caustic chemicals and occasionally exposed to wet, outside weather and/or humid conditions.

Shift details

• Days
• Evenings
• Holidays
• Weekends
• OT as needed

Who we are

Delaware North operates Courtyard by Marriott Titusville - Kennedy Space Center in Florida. The Space Bar, a rooftop deck, offers a broad, casual menu, space-inspired cocktails, and unobstructed views of the space center’s launch complexes. Other hotel amenities include extended suites, eight ground-floor walkout rooms, a large outdoor resort-style pool with a children’s section, and much more. As a Delaware North team member, you'll receive career development and growth opportunities, and cross-training.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality - come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.