Operations Supervisor

Courtyard Titusville Kennedy Space Center; Titusville (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health, dental, and vision insurance*

401 (k) with company match*

Paid vacation days and holidays*

Paid parental bonding leave*

Tuition or professional certification‑

weekly pay

Employee discounts on food at on-site

Generous Marriott discounts

Training and development with internal

Job summary

Delaware North Parks and Resorts at Courtyard Titusville Kennedy Space Center in Titusville, Florida, seeks an Operations Supervisor to oversee room cleanliness, assign rooms, and delegate tasks to housekeeping and front desk teams.

Responsibilities include daily QA checks, inventory coordination, staff training, guest issue handling, and ensuring adherence to service standards. Opportunities for growth and internal mobility are available.

Qualifications

• Housekeeping experience required with supervisory experience preferred.
• Front desk experience preferred.

Responsibilities

• Coordinate daily activities with housekeeping and staffing to ensure guest rooms and public areas are cleaned.
• Inspect guest rooms and public outlets daily to ensure adherence to the quality assurance program and follow up on maintenance requests.
• Prepare weekly inventory, check in supplies, and report discrepancies, while completing the daily housekeeping report.
• Train and supervise Front Desk Team members and/or housekeeping team members, depending on the day, ensuring adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actions.
• Provide guidance to team members on handling difficult problems and resolving escalated guest complaints, and implement policies, procedures, and service standards in conjunction with management.
• Perform cleaning duties on slower day or when staff shortages occur.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members.

Skills

Housekeeping experience

Supervisory experience

Front desk experience

HotSOS

Property management systems

Cleaning equipment knowledge

Tools

HotSOS

Property Management System

Job description

The opportunity

Delaware North Parks and Resorts is hiring full-time Operations Supervisors to join our team at the Courtyard at Kennedy in Titusville, Florida. As an Operations Supervisor, you will be responsible for overseeing the total cleanliness of all rooms, as well as assigning rooms and delegating tasks.

Pay

$20.00 - $20.00 / hour

What we offer

Our location on the Intracoastal waterway directly across from Kennedy Space Center's launchpads makes for one exciting work environment. Our resort hotel with a rooftop bar and restaurant and expansive pool area attracts guests from around the globe. Join our team, and you can watch rocket launches and meet astronauts while getting paid!

• Health, dental, and vision insurance*
• 401 (k) with company match*
• Paid vacation days and holidays*
• Paid parental bonding leave*
• Tuition or professional certification reimbursement*
• Weekly pay
• Employee discounts on food at on-site restaurants
• Generous Marriott discounts
• Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide

*Available for full-time, year-round team members

What will you do?

• Coordinate daily activities with housekeeping and staffing to ensure guest rooms and public areas are cleaned, and perform cleaning duties when necessary.
• Inspect guest rooms and public outlets daily to ensure adherence to the quality assurance program and follow up on maintenance requests.
• Prepare weekly inventory, check in supplies, and report discrepancies, while completing the daily housekeeping report.
• Train and Supervise Front Desk Team members and/or housekeeping team members, depending on the day, ensuring adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actions.
• Provide guidance to team members on handling difficult problems and resolving escalated guest complaints, and implement policies, procedures, and service standards in conjunction with management.
• Perform cleaning duties on slower day or when staff shortages occur.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members.

More about you

• Must be at least 21 years old to apply.
• Housekeeping experience required with supervisory experience preferred.
• Front desk experience preferred.
• Experience with a multitude of computer programs including HotSOS and property management systems.
• Previous commercial cleaning and guest service experience preferred.
• Working knowledge of various cleaning utensils, dryers, vacuum cleaners, tools, and fixtures.
• Ability to follow instructions and work well under pressure.

Physical requirements

• Frequent climbing of stairs, bending, stooping, reaching, kneeling, standing, walking and carrying.
• Use of hands to operate cleaning equipment and complete scrubbing/washing duties.
• Ability to push carts weighting up to 200 lbs and occasionally required to lift and/or move up to 50 pounds.
• Visual acuity sufficient to inspect cleanliness of rooms and surfaces.
• Regularly exposed to fumes and toxic or caustic chemicals and occasionally exposed to wet, outside weather and/or humid conditions.

Shift details

• Days
• Evenings
• Holidays
• Weekends
• OT as needed