Operations Supervisor – Housekeeping & Guest Services

Courtyard Titusville Kennedy Space Center; Titusville (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health, dental, and vision insurance*

401 (k) with company match*

Paid vacation days and holidays*

Paid parental bonding leave*

Tuition or professional certification‑

weekly pay

Employee discounts on food at on-site

Generous Marriott discounts

Training and development with internal

Job summary

Delaware North Parks and Resorts at Courtyard Titusville Kennedy Space Center in Titusville, Florida, seeks an Operations Supervisor to oversee room cleanliness, assign rooms, and delegate tasks to housekeeping and front desk teams.

Responsibilities include daily QA checks, inventory coordination, staff training, guest issue handling, and ensuring adherence to service standards. Opportunities for growth and internal mobility are available.

Qualifications

• Housekeeping experience required with supervisory experience preferred.
• Front desk experience preferred.

Responsibilities

• Coordinate daily activities with housekeeping and staffing to ensure guest rooms and public areas are cleaned.
• Inspect guest rooms and public outlets daily to ensure adherence to the quality assurance program and follow up on maintenance requests.
• Prepare weekly inventory, check in supplies, and report discrepancies, while completing the daily housekeeping report.
• Train and supervise Front Desk Team members and/or housekeeping team members, depending on the day, ensuring adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actions.
• Provide guidance to team members on handling difficult problems and resolving escalated guest complaints, and implement policies, procedures, and service standards in conjunction with management.
• Perform cleaning duties on slower day or when staff shortages occur.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members.

Skills

Housekeeping experience

Supervisory experience

Front desk experience

HotSOS

Property management systems

Cleaning equipment knowledge

Tools

HotSOS

Property Management System

Job description

Delaware North Parks and Resorts at Courtyard Titusville Kennedy Space Center in Titusville, Florida, seeks an Operations Supervisor to oversee room cleanliness, assign rooms, and delegate tasks to housekeeping and front desk teams.

Responsibilities include daily QA checks, inventory coordination, staff training, guest issue handling, and ensuring adherence to service standards. Opportunities for growth and internal mobility are available.