Operations Supervisor – Government Site (USCIS)

ADP, Inc.; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

ADP, Inc. in Long Island City, NY is seeking a Functional Area Supervisor to oversee daily operations, assign and monitor the work of department staff, and ensure timely completion of tasks in alignment with USCIS requirements.

You will report to the Site Manager, compile daily production statistics, update SOPs, and coordinate with government personnel. The role requires a high school diploma, 3 years of related experience, and the ability to obtain a Public Trust clearance; English proficiency

Qualifications

• High school diploma or equivalent required.
• 3 years of related experience required.
• Must be able to obtain a Public Trust/Suitability Clearance.
• Security clearance with USCIS background check is required.
• Ability to read and understand proficiently in English.
• Ability to lift and carry up to 45 lbs. or more in a physical environment.
• Ability to perform tasks while bending, stooping, climbing, and reaching.

Responsibilities

• Assigning, monitoring, and reviewing work of department staff.
• Reporting daily production statistics to Site Manager.
• Prioritizing workloads and ensuring work is completed in a timely manner, reallocating resources as needed to meet USCIS goals.
• Ensuring team completes all work assignments accurately, including daily time sheets.
• Monitoring attendance and absences.
• Facilitating the processing of priority assignments from USCIS.
• Identifying and addressing issues in work performance.
• Scheduling contractor staff, approving time off, initiating and implementing disciplinary actions, mentoring staff.
• Collaborating with Site Manager to ensure best practices are in place and updating them as needed.
• Creating/updating written standard operating procedures.
• Participating in meetings with government personnel.
• Serving as Point of Contact for site operations in Site Manager’s absence.
• Other duties as assigned.

Skills

English proficiency

Team supervision

Education

High school diploma or equivalent

Job description

ADP, Inc. in Long Island City, NY is seeking a Functional Area Supervisor to oversee daily operations, assign and monitor the work of department staff, and ensure timely completion of tasks in alignment with USCIS requirements.

You will report to the Site Manager, compile daily production statistics, update SOPs, and coordinate with government personnel. The role requires a high school diploma, 3 years of related experience, and the ability to obtain a Public Trust clearance; English proficiency