Operations Supervisor - Records & Field Office

CITADEL FEDERAL SOLUTIONS LLC; New York (NY); On-site; USD 55,000 - 85,000; Full time

Job summary

Citadel Federal Solutions LLC in New York, NY, seeks a Functional Area Supervisor to oversee USCIS field office operations and lead a small team. This full-time role emphasizes workload management, process improvement, and compliance with government procedures.

The ideal candidate has a high school diploma, 3 years of related experience, and the ability to obtain a Public Trust/Suitability Clearance. Strong English reading skills are required.

Qualifications

• High school diploma or equivalent.
• At least 3 years of related experience.
• Ability to obtain Public Trust/Suitability Clearance from DHS/USCIS.
• Proficient in reading in English.
• Ability to lift and carry up to 45 lbs.

Responsibilities

• Assigning, monitoring, and reviewing work of department staff.
• Reporting daily production statistics to Site Manager.
• Prioritizing workloads and reallocating resources to meet goals established by USCIS.
• Ensuring team completes all work assignments accurately, including daily time sheets.
• Monitoring attendance and absences.
• Facilitating the processing of priority assignments from USCIS.
• Identifying and addressing issues in work performance.
• Scheduling contractor staff, approving time off, initiating and implementing disciplinary actions, mentoring staff.
• Collaborating with Site Manager to ensure best practices are in place and updating them as needed.
• Creating/updating written standard operating procedures.
• Participating in meetings with government personnel.
• Serving as Point of Contact for site operations in Site Manager’s absence.
• Other duties as assigned.

Skills

People management

English proficiency

Time management

Education

High school diploma or equivalent

Job description

Citadel Federal Solutions LLC in New York, NY, seeks a Functional Area Supervisor to oversee USCIS field office operations and lead a small team. This full-time role emphasizes workload management, process improvement, and compliance with government procedures.

The ideal candidate has a high school diploma, 3 years of related experience, and the ability to obtain a Public Trust/Suitability Clearance. Strong English reading skills are required.