OPERATIONS SUPERVISOR - BAL HARBOUR SHOPS

CELINE; Miami (NM); On-site; USD 65,000 - 90,000; Full time

Job summary

CELINE is seeking an Operations Supervisor for its Bal Harbour New Store Opening, expected Fall 2026. You will support day-to-day operations and drive efficiencies to improve customer service and retail operations.

Reporting to the Store Manager, you will lead projects end to end, train new hires on the store system, optimize stockrooms and collaborate with HQ to implement brand guidelines. The role requires strong communication, organization, and a passion for luxury retail, with a schedule

Qualifications

• Minimum of 5 years' Retail experience.
• Minimum of 3 years' managing people.
• Excellent working knowledge of Microsoft Office.
• Ability to work retail schedule including nights, weekends & holidays.

Responsibilities

• Identify improvements and operational efficiencies to support the store in protecting product assets against theft and damage and providing transparent reporting to the Store Manager.
• Support the Store Manager to drive best practice and optimum processes.
• Identify gaps in the knowledge of store operations and develop them.
• Conduct trainings for all new hires and follow up trainings on store operating system Cegid.
• Support team with stock loss targets by implementing new policies and procedures in store and act as the first point of contact regarding all stock management/replenishment and related processes.
• Drive best practices concerning optimization of stockrooms and operational excellence.
• Act as project lead for operational projects, providing support to the store and HQ during their launch.
• Support team in developing their understanding of key operational processes relating to product flow management and daily store operations.
• Support and work with teams to deliver stock optimization analysis, reporting and forward planning.
• Support the CRM team and Store Manager cascade actions and ensure the client data is captured and qualitative, providing solutions and guidance where we fall short.
• Develop a forecasting tool to assist in their accurate business planning for sales, stock and headcount/payroll projections.
• Own relationships with vendors/suppliers and identify opportunities to reduce costs and improve services.

Skills

Retail experience

People management

MS Office

Job description

Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision. CELINE’s ambition is to be one of the most iconic luxury brands worldwide.

To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment.

CELINE is currently seeking a OPERATIONS SUPERVISOR to join it’s Bal Harbour New Store Opening, expected in Fall 2026!

YOUR WORK ENVIRONMENT

As Operations Supervisor you will be responsible for supporting day to day operations and efficiencies in improving processes to support store teams. You will be instrumental in the implementation of brand guidelines and providing solutions and ideas which can create value to the improvement of customer service and retail operations.

In this role you will report to the Store Manager, which requires excellent communication and organizational skills, and the ability to lead and execute projects end to end and cascade to the teams.

YOUR IMPACT

• Identify key improvements and operational efficiencies to support the store in protecting product assets against theft and damage and providing transparent reporting to the Store Manager.
• Support the Store Manager to drive best practice and optimum processes.
• Identify gaps in the knowledge of store operations and develop them.
• Conduct trainings for all new hires and follow up trainings on store operating system Cegid.
• Support team with stock loss targets by implementing new policies and procedures in store and act as the first point of contact regarding all stock management/replenishment and related processes.
• Drive best practices concerning optimization of stockrooms and operational excellence.
• Act as project lead for operational projects, providing support to the store and HQ during their launch.
• Support team in developing their understanding of key operational processes relating to product flow management and daily store operations.
• Support and work with teams to deliver stock optimization analysis, reporting and forward planning.
• Support the CRM team and Store Manager cascade actions and ensure the client data is captured and qualitative, providing solutions and guidance where we fall short.
• Develop a forecasting tool to assist in their accurate business planning for sales, stock and headcount/payroll projections.
• Own relationships with vendors/suppliers and identify opportunities to reduce costs and improve services.
• Work with teams to drive efficiencies through identifying commercial solutions to organize stock, giving consideration to improving fetch times, logical stock room flows and the correct storage of stock.
• Manage the process and compliance of the recording of gifts received and given to/from clients.
• Manage Health and Safety compliance in all stores in line with Company policies and procedure.
• Review product lines weekly and maximize the replenishment potential to drive sales and challenge Merchandising team to maximize potential in the market.
• Monitor all aspects of P&L to reduce cost and efficiency in the store.
• Work closely with Inventory Control team to keep up to date the negatives on hand reporting as well as weekly cycle counts and yearly inventory.
• Responsible for the facilities in the store.

Job Responsibilities

KEYS FOR SUCCESS

Experience:

• Minimum of 5 years' Retail experience, minimum of 3 years' managing people.

Competencies:

• Software: Excellent working knowledge of Microsoft Office.
• Good team player and ability to work on own with high levels of motivation.
• Knowledge of USA Retail Laws, security and Health and Safety Legislation.
• Ability to effectively and successfully lead and manage a team.
• Strong and demonstrable commercial acumen.
• A passion for customer service and sales floor focused.
• Excellent at working and delivering against deadlines and the ability to work under pressure.
• Ability to prioritize for self and the team and be able to multitask.
• Ability to establish a proactive approach in tackling issues and seek to identify and implement solutions.
• Able to communicate effectively with all internal and external customers and at all levels of the organization.
• Must be able to work retail schedule including nights, weekends & holidays.

Languages: Foreign Languages a plus

Workplace: Bal Harbour

Profile

OUR COMMITMENT CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard. We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law. CELINE recruits and recognizes all types of talent and singularities.