TEAM MANAGER, OPERATIONS - SAKS 5TH AVE. NYC

CELINE; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

CELINE in New York is seeking a Team Manager - Operations to oversee daily store operations, emphasizing efficiency and customer service. The ideal candidate will bring over 5 years of retail experience, including management roles, and a strong understanding of operational procedures.

Successful candidates will develop their teams, manage inventory processes, and ensure that client experience remains a top priority. This role demands excellent communication skills and a proactive approach to leadership.

Qualifications

• Minimum of 5 years' Retail experience, minimum of 3 years' managing people.
• Strong knowledge of USA Retail Laws and Health and Safety Legislation.
• Proficient in Microsoft Office.

Responsibilities

• Support day-to-day operations and efficiencies in store.
• Manage a team of Operations Associates; develop and coach staff.
• Own and manage weekly cycle counts and yearly inventory.
• Act as project lead for operational projects.

Skills

Management

Inventory Management

Customer Service

Microsoft Office

Project Management

Job description

Overview

Position: Team Manager - Operations

Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision. CELINE’s ambition is to be one of the most iconic luxury brands worldwide.

To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment.

YOUR WORK ENVIRONMENT

As Team Manager – Operations, you will be responsible for supporting day to day operations and efficiencies in our (Location) store improving processes to support store teams. You will be instrumental in the implementation of brand guidelines and providing solutions and ideas which can create value to the improvement of customer service and retail operations. In this role you will report to the Store Manager, which requires excellent communication and organizational skills, and the ability to lead and execute projects end to end and cascade to the teams.

YOUR IMPACT

People Management:

• Manage a team of Operations Associates; develop and coach staff regular individual and team meetings
• Consistently build a growth environment through regular coachings and reviews, and our internal objectives platform (RISE)
• Involvement in team’s succession planning by training and developing support personnel to the best of their abilities
• Recruitment of candidates for all levels within the team with qualifications that meet company standards
• Supervise team and implement company policies while adhering to accurate procedure regarding disciplinary action
• Onboard new hires, conduct trainings for all new hires and support team in developing their understanding of key operational processes relating to store operating system Cegid, daily store operations and product flow management.
• Exhibit strong interpersonal skills in taking care of staff, peers, supervisors and the NY and Paris corporate office

• Inventory Management:
• Own and manage the weekly cycle counts and yearly inventory and work closely with Inventory Control team to keep up to date the negatives on hand reporting.
• Support team with stock loss targets by implementing new policies and procedures in store and act as the first point of contact regarding all stock management/ replenishment and related processes.
• Identify key improvements and operational efficiencies to support the store in protecting product assets against theft and damage and providing transparent reporting to the Store Manager.
• Identify gaps and drive best practices concerning store operations, optimization of stockrooms and operational excellence, adhering to S5.
• Manage the process and compliance of the recording of gifts received and given to/from clients.
• Review product lines weekly and maximize the replenishment potential to drive sales and challenge Merchandising team to maximize potential in the market.

Job Responsibilities

Store Management:

• Serve as the leader of the store when the Store Manager is not present in partnership with the Assistant Store Manager and/or Team Manager.
• In partnership with Store Manager, ensure the client experience comes first and that every process is built or carried out with client service in mind.
• Support the Store Manager to drive best practices and optimum processes; Serve as a business facilitator, ensuring the highest level of operational efficiency.
• Act as project lead for operational projects, providing support to the store and HQ during their launch.
• Support and work with teams to deliver stock optimization analysis, reporting and forward planning.
• Support the CRM team and Store Manager cascade actions and ensure the client data is captured and qualitative, providing solutions and guidance where we fall short.
• Manage Health and Safety compliance in all stores in line with Company policies and procedure.
• Monitor all aspects of P&L to reduce cost and efficiency in the store.
• Responsible for the facilities in the store.

KEYS FOR SUCCESS

Experience:

• Minimum of 5 years' Retail experience, minimum of 3 years' managing people.

Competencies:

• Software: Excellent working knowledge of Microsoft Office.
• Good team player and ability to work on own with high levels of motivation.
• Knowledge of USA Retail Laws, security and Health and Safety Legislation.
• Ability to effectively and successfully lead and manage a team.
• Strong and demonstrable commercial acumen.
• A passion for customer service and sales floor focused.
• Excellent at working and delivering against deadlines and the ability to work under pressure.
• Ability to prioritize for self and the team and be able to multitask.
• Ability to establish a proactive approach in tackling issues and seek to identify and implement solutions.
• Able to communicate effectively with all internal and external customers and at all levels of the organization.
• Must be able to work retail schedule including nights, weekends & holidays.

Languages: Foreign Languages a plus

Workplace: 611 5th Ave, New York, NY 10022

Other Information

Potential starting date: As soon as possible

OUR COMMITMENT

CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.

We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.

CELINE recruits and recognizes all types of talent and singularities.