Luxury Retail Operations Lead - New Store Opening

CELINE; Miami (NM); On-site; USD 65,000 - 90,000; Full time

Job summary

CELINE is seeking an Operations Supervisor for its Bal Harbour New Store Opening, expected Fall 2026. You will support day-to-day operations and drive efficiencies to improve customer service and retail operations.

Reporting to the Store Manager, you will lead projects end to end, train new hires on the store system, optimize stockrooms and collaborate with HQ to implement brand guidelines. The role requires strong communication, organization, and a passion for luxury retail, with a schedule

Qualifications

• Minimum of 5 years' Retail experience.
• Minimum of 3 years' managing people.
• Excellent working knowledge of Microsoft Office.
• Ability to work retail schedule including nights, weekends & holidays.

Responsibilities

• Identify improvements and operational efficiencies to support the store in protecting product assets against theft and damage and providing transparent reporting to the Store Manager.
• Support the Store Manager to drive best practice and optimum processes.
• Identify gaps in the knowledge of store operations and develop them.
• Conduct trainings for all new hires and follow up trainings on store operating system Cegid.
• Support team with stock loss targets by implementing new policies and procedures in store and act as the first point of contact regarding all stock management/replenishment and related processes.
• Drive best practices concerning optimization of stockrooms and operational excellence.
• Act as project lead for operational projects, providing support to the store and HQ during their launch.
• Support team in developing their understanding of key operational processes relating to product flow management and daily store operations.
• Support and work with teams to deliver stock optimization analysis, reporting and forward planning.
• Support the CRM team and Store Manager cascade actions and ensure the client data is captured and qualitative, providing solutions and guidance where we fall short.
• Develop a forecasting tool to assist in their accurate business planning for sales, stock and headcount/payroll projections.
• Own relationships with vendors/suppliers and identify opportunities to reduce costs and improve services.

Skills

Retail experience

People management

MS Office

Job description

CELINE is seeking an Operations Supervisor for its Bal Harbour New Store Opening, expected Fall 2026. You will support day-to-day operations and drive efficiencies to improve customer service and retail operations.

Reporting to the Store Manager, you will lead projects end to end, train new hires on the store system, optimize stockrooms and collaborate with HQ to implement brand guidelines. The role requires strong communication, organization, and a passion for luxury retail, with a schedule