Operations Supervisor - Admin & Customer Service

Collier County Realty Corp; Naples (FL); On-site; USD 42,000 - 63,000; Full time

Job summary

Collier County in Naples seeks a Supervising Administrative Clerk to oversee division staff, ensure accurate data entry, and manage daily administrative tasks.

You will plan workloads, assign priorities, maintain records, and provide courteous customer service while upholding county procedures; requires associate degree and two years of related experience, plus fingerprinting clearance.

Qualifications

• Associate degree required.
• Two (2) years of related experience.
• Fingerprinting required.

Responsibilities

• Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals.
• Supervises the daily operations, customer service activities and clerical staff for an assigned Division and/or Department.
• Plans daily workload; assigns work to staff; monitors work products and productivity; and makes changes to daily priorities and processes as needed.
• Oversees the provision of support and customer service; ensures data entry, document preparation, record keeping and other clerical functions are performed accurately and efficiently; and that customers are received and assisted in a timely and courteous manner.
• Reviews records, account information, receipts and other daily work products for accuracy.
• Performs a variety of administrative duties associated with supervising staff to include assigning work; providing guidance and direction; coordinating and/or providing training and development; establishing performance expectations.
• Engages in administrative and customer service work as needed; performs data entry, record maintenance, and document preparation; updates files and databases; answers telephones; and searches and retrieves information upon request.
• Assists customers, receives payments, and provides information regarding division services, policies and procedures.
• Manages the maintenance of division files and records; ensures automated and manual records are kept up to date; prepares records for storage, microfilming and/or destruction as appropriate.

Skills

Staff supervision

Customer service

Data entry

Records management

Education

Associate degree

Job description

Collier County in Naples seeks a Supervising Administrative Clerk to oversee division staff, ensure accurate data entry, and manage daily administrative tasks.

You will plan workloads, assign priorities, maintain records, and provide courteous customer service while upholding county procedures; requires associate degree and two years of related experience, plus fingerprinting clearance.