Operations Supervisor: Admin & Customer Service Lead

Collier County, FL; Naples (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Collier County is seeking an administrative supervisor to lead a division's staff, ensuring efficient customer service and accurate record-keeping. The role involves planning daily workloads, assigning duties, and guiding team performance.

The ideal candidate will have an associate degree and at least two years of related experience, with fingerprinting required. The position emphasizes data integrity and timely responses to inquiries from the public.

Qualifications

• Associate degree required.
• Two years of related experience preferred.
• Fingerprinting required.

Responsibilities

• Supervises and engages in administrative and customer service operations for an assigned department or division.
• Plans daily workload; assigns work to staff; monitors work products and productivity.
• Oversees data entry, record keeping and document preparation; ensures timely customer assistance.
• Reviews records and account information for accuracy; provides training and direction to staff.

Skills

Staff supervision

Customer service

Data entry

Record keeping

Communication

Education

Associate degree

Tools

Microsoft Office

Database/Records systems

Job description

Collier County is seeking an administrative supervisor to lead a division's staff, ensuring efficient customer service and accurate record-keeping. The role involves planning daily workloads, assigning duties, and guiding team performance.

The ideal candidate will have an associate degree and at least two years of related experience, with fingerprinting required. The position emphasizes data integrity and timely responses to inquiries from the public.