Supervisor - Operations I - GMCD (Records)

Collier County, FL; Naples (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Collier County is seeking an administrative supervisor to lead a division's staff, ensuring efficient customer service and accurate record-keeping. The role involves planning daily workloads, assigning duties, and guiding team performance.

The ideal candidate will have an associate degree and at least two years of related experience, with fingerprinting required. The position emphasizes data integrity and timely responses to inquiries from the public.

Qualifications

• Associate degree required.
• Two years of related experience preferred.
• Fingerprinting required.

Responsibilities

• Supervises and engages in administrative and customer service operations for an assigned department or division.
• Plans daily workload; assigns work to staff; monitors work products and productivity.
• Oversees data entry, record keeping and document preparation; ensures timely customer assistance.
• Reviews records and account information for accuracy; provides training and direction to staff.

Skills

Staff supervision

Customer service

Data entry

Record keeping

Communication

Education

Associate degree

Tools

Microsoft Office

Database/Records systems

Job description

Collier County strives to be an employer of choice, and many of our employees build long-term careers with us. The salary listed in the job description reflects the full pay range for this position, from entry level through advanced career stages.

NEW EMPLOYEES ARE HIRED AT, OR NEAR THE ENTRY POINT SHOWN, DEPENDING ON QUALIFICATIONS AND RELEVANT EXPERIENCE.

Supervises and engages in administrative and customer service operations for an assigned department or division. Work involves planning and assigning work to subordinate employees; managing workload and productivity; overseeing the establishment and maintenance of division records, files and databases; and engaging in administrative and customer service work as needed.

• Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals.
• Supervises the daily operations, customer service activities and clerical staff for an assigned Division and/or Department.
• Plans daily workload; assigns work to staff; monitors work products and productivity; and makes changes to daily priorities and processes as needed.
• Oversees the provision of support and customer service; ensures data entry, document preparation, record keeping and other clerical functions are performed accurately and efficiently; and that customers are received and assisted in a timely and courteous manner.
• Reviews records, account information, receipts and other daily work products for accuracy.
• Performs a variety of administrative duties associated with supervising staff to include assigning work; providing guidance and direction; coordinating and/or providing training and development; establishing performance expectations.
• Engages in administrative and customer service work as needed; performs data entry, record maintenance, and document preparation; updates files and databases; answers telephones; and searches and retrieves information upon request.
• Assists customers, receives payments, and provides information regarding division services, policies and procedures.
• Manages the maintenance of division files and records; ensures automated and manual records are kept up to date; prepares records for storage, microfilming and/or destruction as appropriate.

• Associate degree required.
• Two (2) years of related experience.
• Candidates without a degree should possess two (2) additional years of related experience.
• Fingerprinting required.

• Performs other related duties as required.