Operations Supervisor

Jobtailor; Town of Florida (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor in the United States is seeking an experienced Warehouse Supervisor to lead inbound/outbound activities, slotting, and customer communications in a fast-paced environment.

You will supervise staff, plan daily work, ensure safety and KPI performance, and collaborate with management to optimize labor, space, and costs.

This role requires forklift/MHE familiarity, RF scanners, and proficiency with WMS and Microsoft Office; overtime and flexible schedules may be required.

Qualifications

• High school diploma or GED required.
• 3 years’ experience working in a logistics, distribution, or relevant environment.
• 1 year of supervisory experience.
• Satisfactory completion of a forklift training program.
• Prior MHE certification or basic MHE operation knowledge preferred.
• Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
• Experience with RF scanners and WMS functions.
• English reading, writing, and verbal skills.
• Basic to intermediate mathematical skills for verifying product quantities and counting inventory.
• Strong attention to detail and accuracy.
• Good organizational, personnel, written, and oral communication skills.
• Good leadership, supervision, and planning skills.
• Ability to work flexible schedules, including nights and weekends.
• Ability to work overtime as required.
• Ability to work in unregulated warehouse temperatures.
• Ability to adapt to change and work in a fast-paced environment.
• Ability to participate in cross-training activities.

Responsibilities

• Supervise inbound, outbound, product slotting, and customer communication activities.
• Manage labor, scheduling, space utilization, equipment, and manpower.
• Hire, train, assign, supervise, and evaluate warehouse staff.
• Conduct staff meetings and communicate critical operational issues to senior management and clients.
• Develop systems and procedures for safe, profitable, and policy-compliant operations.
• Manage operations to meet productivity, service, KPI, quality, and cost objectives.
• Implement and report cost-saving measures.
• Support Human Resources with hiring, training, development, performance evaluations, promotions, and wage recommendations.
• Plan daily work schedules using work orders, arrival notices, customer instructions, priorities, and available resources.
• Review warehouse jobs, trends, space organization, supplies, equipment, and staffing needs.
• Train new staff and assess trainee progress.
• Monitor work quality and quantity, providing guidance as needed.
• Assign supervisory duties to experienced team members.
• Keep the Operations Manager informed of progress and problems.
• Assist with physical operations as needed.
• Support and train team members in corporate and client SOP adherence.
• Maintain team motivation and customer satisfaction.

Skills

Leadership

Attention to detail

Organizational skills

Communication skills

Adaptability

Education

High School Diploma or GED

Forklift Training Certification

MHE Certification

Tools

RF Scanners

WMS

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

• Supervise inbound, outbound, product slotting, and customer communication activities
• Manage labor, scheduling, space utilization, equipment, and manpower
• Hire, train, assign, supervise, and evaluate warehouse staff
• Conduct staff meetings and communicate critical operational issues to senior management and clients
• Develop systems and procedures for safe, profitable, and policy-compliant operations
• Manage operations to meet productivity, service, KPI, quality, and cost objectives
• Implement and report cost-saving measures
• Support Human Resources with hiring, training, development, performance evaluations, promotions, and wage recommendations
• Plan daily work schedules using work orders, arrival notices, customer instructions, priorities, and available resources
• Review warehouse jobs, trends, space organization, supplies, equipment, and staffing needs
• Train new staff and assess trainee progress
• Monitor work quality and quantity, providing guidance as needed
• Assign supervisory duties to experienced team members
• Keep the Operations Manager informed of progress and problems
• Assist with physical operations as needed
• Support and train team members in corporate and client SOP adherence
• Maintain team motivation and customer satisfaction

Requirements

• High school diploma or GED required
• 3 years’ experience working in a logistics, distribution, or relevant environment
• 1 year of supervisory experience
• Satisfactory completion of a forklift training program
• Prior MHE certification or basic MHE operation knowledge preferred
• Proficiency in Microsoft Office, including Excel, Word, and PowerPoint
• Experience with RF scanners and WMS functions
• English reading, writing, and verbal skills
• Basic to intermediate mathematical skills for verifying product quantities and counting inventory
• Strong attention to detail and accuracy
• Good organizational, personnel, written, and oral communication skills
• Good leadership, supervision, and planning skills
• Ability to work flexible schedules, including nights and weekends
• Ability to work overtime as requiredAbility to work in unregulated warehouse temperatures
• Ability to adapt to change and work in a fast-paced environment
• Ability to participate in cross-training activities

Core Competencies

Demonstrates expertise in warehouse operations management, including staff supervision, scheduling, and adherence to safety and compliance standards. Proficient in utilizing logistics tools and technologies to optimize productivity and maintain high-quality service levels.

Highest-signal resume keywords

• Warehouse Operations Management
• Staff Supervision
• Forklift Training Program Completion
• Microsoft Office Proficiency
• RF Scanners and WMS Experience

Hard Skills

• Logistics Management
• Scheduling
• Space Utilization
• Cost-Saving Measures
• Mathematical Skills
• Product Slotting
• Performance Evaluations
• Inventory Counting
• Policy Compliance
• KPI Management

Soft Skills

• Attention to Detail
• Organizational Skills
• Leadership Skills
• Communication Skills
• Adaptability

Certifications & Qualifications

• Forklift Training Certification
• MHE Certification

Industry Keywords

• Logistics
• Distribution
• Warehouse Management
• Customer Communication
• Operational Efficiency

Tools & Technologies

• RF Scanners
• Warehouse Management System (WMS)
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint