Operations Supervisor

Casella Waste Systems, Inc; Taft Corners (VT); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Benefits package

Job summary

Casella Waste Systems, Inc. is seeking an Operations Supervisor to oversee collections teams, ensuring safety and efficiency across routes. The role focuses on developing talent, coaching performance, and delivering operational goals within the Casella framework.

The candidate will work with management to implement tactical initiatives, onboard new drivers, and drive density improvements while upholding Casella’s values and customer service standards.

Qualifications

• High school diploma or GED required.
• Clean CDL required.
• OSHA 10 or 30 card required.
• Associates degree preferred.
• 2–4 years supervisory experience preferred.

Responsibilities

• Provides leadership to the operations team and develops team members to reach goals and create advancement pipelines.
• Oversees drivers and helpers to ensure safety and goals are met.
• Collaborates with Operations/Division Managers to drive initiatives and efficiency.
• Onboards newly hired drivers to reinforce Casella’s core values.
• Coaches performance and coaching needs to ensure policy compliance.
• Investigates accidents, disputes, and customer/driver complaints per policy.

Skills

Leadership

Communication

Safety compliance

Team development

Education

High school diploma or GED

Associates degree preferred

Tools

Microsoft Office

Job description

Position Summary

The Operations Supervisor is responsible for supervising collections activities in one or more lines of business within a division to achieve communicated safety and operational goals and creating an environment to encourage team engagement and professional growth and development.

The starting salary for this position is $75,000 to $85,000.

Key Responsibilities

• Provides leadership to the operations team and develops team members to assist them in reaching individual goals as well as create a pipeline for advancement within Casella.
• Oversees drivers and helpers to ensure safety and operational goals are being met.
• Partners with the Operations Manager and Division Manager to implement tactical initiatives to drive functional excellence and goal achievement.
• Performs all onboarding procedures with newly hired drivers to ensure an understanding of Casella’s core values.
• Monitors and coaches the driver’s performance and behaviors, recommends training or retraining as needed to ensure compliance with all company and safety policies.
• Investigates all accidents, customer and driver disputes and complaints and ensures all applicable documentation is completed based on policies and procedures.
• Creates logistical plans to reduce route hours using service conversions and container upsizing to improve density and efficiency of routes.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Education, Experience & Qualifications

The successful candidate will have a high school diploma or GED, a clean CDL, an OSHA 10 or 30 card and be legally eligible to work in the US. An associate degree and 2-4 years of supervisory experience is preferred.

Excellent verbal and written communication skills, an ability to communicate effectively with internal and external customers, and proficiency with Microsoft Office applications are required. An ability to work under pressure and meet deadlines and an ability to work independently and carry out assignments to completion is expected.

Attributes

Responsible, team-oriented individual who is committed to safety, demonstrates strong verbal and written communication skills, committed to customer service and results-oriented with the ability to see the larger picture while focusing on detailed information.

Benefits

Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.