Operations Supervisor

Casella Waste Systems, Inc; Gaithersburg (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

Casella Waste Systems, Inc is seeking an Operations Supervisor to oversee collections activities and drive safety, efficiency, and team engagement across multiple lines of business within the division.

You will supervise the operations team, oversee drivers and helpers, and partner with the Operations Manager to implement initiatives that improve density and route efficiency. Strong communication and compliance with safety policies are essential for success.

Qualifications

• High school diploma or GED required.
• Clean CDL license required.
• OSHA 10 or 30 card required.
• Legally eligible to work in the US.
• Associate degree preferred with 2–4 years supervisory experience.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office applications.
• Ability to work under pressure and meet deadlines.
• Ability to work independently and complete assignments.

Responsibilities

• Provide leadership to the operations team and develop team members for advancement.
• Oversee drivers and helpers to ensure safety and operational goals are met.
• Collaborate with Operations Manager and Division Manager on tactical initiatives for excellence.
• Onboard newly hired drivers to ensure understanding of company values.
• Monitor and coach drivers, recommend training as needed for compliance.
• Investigate accidents, disputes, and complaints and document per policy.
• Create logistics plans to reduce route hours and improve density and efficiency.
• Participate in training and other learning opportunities to support company goals.

Skills

Verbal and written communication

Microsoft Office

Leadership

Safety awareness

Education

High school diploma or GED

Associate degree

2-4 years supervisory experience

Tools

Microsoft Office Suite

Job description

Position Summary

The Operations Supervisor is responsible for supervising collections activities in one or more lines of business within a division to achieve communicated safety and operational goals and creating an environment to encourage team engagement and professional growth and development.

Key Responsibilities

• Provides leadership to the operations team and develops team members to assist them in reaching individual goals as well as create a pipeline for advancement within Casella.
• Oversees drivers and helpers to ensure safety and operational goals are being met.
• Partners with the Operations Manager and Division Manager to implement tactical initiatives to drive functional excellence and goal achievement.
• Performs all onboarding procedures with newly hired drivers to ensure an understanding of Casella’s core values.
• Monitors and coaches the driver’s performance and behaviors, recommends training or retraining as needed to ensure compliance with all company and safety policies.
• Investigates all accidents, customer and driver disputes and complaints and ensures all applicable documentation is completed based on policies and procedures.
• Creates logistical plans to reduce route hours using service conversions and container upsizing to improve density and efficiency of routes.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Education, Experience & Qualifications

The successful candidate will have a high school diploma or GED, a clean CDL, an OSHA 10 or 30 card and be legally eligible to work in the US. An associate degree and 2-4 years of supervisory experience is preferred.

Excellent verbal and written communication skills, an ability to communicate effectively with internal and external customers, and proficiency with Microsoft Office applications are required. An ability to work under pressure and meet deadlines and an ability to work independently and carry out assignments to completion is expected.

Attributes

Responsible, team-oriented individual who is committed to safety, demonstrates strong verbal and written communication skills, committed to customer service and results-oriented with the ability to see the larger picture while focusing on detailed information.

Benefits

Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.