Operations Supervisor

Casella Waste Systems, Inc.; New Castle (DE); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life & Disability Insurance

Maternity & Parental Leave

Flexible Spending Accounts

401K

Employee Awards

Employee Assistance Plan

Wellness Incentive

Tuition Assistance

Career Pathways

Job summary

Casella Waste Systems, Inc. seeks an Operations Supervisor to oversee field collections, lead the team, and ensure safety and efficiency across lines of business. You will partner with management to implement initiatives and support professional growth for staff.

The role emphasizes onboarding, performance coaching, and process improvements, with a strong safety culture and a commitment to Casella's core values.

Qualifications

• High school diploma or GED required.
• Valid CDL and OSHA 10 or 30 card.
• Legally eligible to work in the United States.
• Associates degree and 2–4 years supervisory experience preferred.
• Strong written and verbal communication, MS Office proficiency.

Responsibilities

• Lead the operations team and develop team members for growth.
• Oversee drivers and helpers to meet safety and performance goals.
• Collaborate with Operations Manager to drive initiatives.
• Complete onboarding for new drivers and reinforce Casella's core values.
• Monitor performance and coach for policy compliance.
• Investigate accidents and disputes and document findings.
• Design routes and logistics to improve density and efficiency.
• Participate in training and other company initiatives.

Skills

Leadership

Team management

Safety compliance

Communication

MS Office

Education

High school diploma or GED

Associate degree

Tools

Microsoft Office

Job description

Position Summary

The Operations Supervisor is responsible for supervising collections activities in one or more lines of business within a division to achieve communicated safety and operational goals and creating an environment to encourage team engagement and professional growth and development.

Key Responsibilities

• Provides leadership to the operations team and develops team members to assist them in reaching individual goals as well as create a pipeline for advancement within Casella.
• Oversees drivers and helpers to ensure safety and operational goals are being met.
• Partners with the Operations Manager and Division Manager to implement tactical initiatives to drive functional excellence and goal achievement.
• Performs all onboarding procedures with newly hired drivers to ensure an understanding of Casella's core values.
• Monitors and coaches the driver's performance and behaviors, recommends training or retraining as needed to ensure compliance with all company and safety policies.
• Investigates all accidents, customer and driver disputes and complaints and ensures all applicable documentation is completed based on policies and procedures.
• Creates logistical plans to reduce route hours using service conversions and container upsizing to improve density and efficiency of routes.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Education, Experience & Qualifications

The successful candidate will have a high school diploma or GED, a clean CDL, an OSHA 10 or 30 card and be legally eligible to work in the US. An associate degree and 2-4 years of supervisory experience is preferred.

Excellent verbal and written communication skills, an ability to communicate effectively with internal and external customers, and proficiency with Microsoft Office applications are required. An ability to work under pressure and meet deadlines and an ability to work independently and carry out assignments to completion is expected.

Attributes

Responsible, team-oriented individual who is committed to safety, demonstrates strong verbal and written communication skills, committed to customer service and results-oriented with the ability to see the larger picture while focusing on detailed information.

Benefits

• Medical
• Dental
• Vision
• Life & Disability Insurance
• Maternity & Parental Leave
• Flexible Spending Accounts
• Discounted Stock Program
• 401K
• Employee Awards
• Employee Assistance Plan
• Wellness Incentive
• Tuition Assistance
Career Pathways
• and More.