Operations Supervisor

Casella Waste Systems, Inc.; Town of Newfield (NY); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401K

Tuition Assistance

Wellness Incentive

Job summary

Casella Waste Systems, Inc. is hiring an Operations Supervisor in Town of Newfield, NY, responsible for supervising collections activities and ensuring operational safety and goals. The ideal candidate will possess a high school diploma or GED, a clean CDL, and an OSHA card, with a preference for supervisory experience.

This role involves leadership, team development, and logistical planning to improve efficiency. Benefits include comprehensive health insurance, 401K, and tuition assistance.

Qualifications

• High school diploma or GED, clean CDL, OSHA 10 or 30 card.
• 2-4 years of supervisory experience preferred.
• Ability to work independently and meet deadlines.

Responsibilities

• Supervise collections activities and achieve safety goals.
• Coach drivers to ensure compliance with company policies.
• Investigate and document accidents and disputes.

Skills

Verbal communication

Written communication

Time management

Team collaboration

Customer service

Microsoft Office proficiency

Education

High school diploma or GED

Associate degree (preferred)

Tools

Microsoft Office

Job description

Position Summary

The Operations Supervisor is responsible for supervising collections activities in one or more lines of business within a division to achieve communicated safety and operational goals and creating an environment to encourage team engagement and professional growth and development.

Hiring Range: $70,000-$80,000

Key Responsibilities

• Provides leadership to the operations team and develops team members to assist them in reaching individual goals as well as create a pipeline for advancement within Casella.
• Oversees drivers and helpers to ensure safety and operational goals are being met.
• Partners with the Operations Manager and Division Manager to implement tactical initiatives to drive functional excellence and goal achievement.
• Performs all onboarding procedures with newly hired drivers to ensure an understanding of Casella’s core values.
• Monitors and coaches the driver’s performance and behaviors, recommends training or retraining as needed to ensure compliance with all company and safety policies.
• Investigates all accidents, customer and driver disputes and complaints and ensures all applicable documentation is completed based on policies and procedures.
• Creates logistical plans to reduce route hours using service conversions and container upsizing to improve density and efficiency of routes.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Education, Experience & Qualifications

The successful candidate will have a high school diploma or GED, a clean CDL, an OSHA 10 or 30 card and be legally eligible to work in the US. An associate degree and 2-4 years of supervisory experience is preferred.

Excellent verbal and written communication skills, an ability to communicate effectively with internal and external customers, and proficiency with Microsoft Office applications are required. An ability to work under pressure and meet deadlines and an ability to work independently and carry out assignments to completion is expected.

Attributes

Responsible, team-oriented individual who is committed to safety, demonstrates strong verbal and written communication skills, committed to customer service and results-oriented with the ability to see the larger picture while focusing on detailed information.

Benefits

Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.