Operations Supervisor

Casella Waste Systems, Inc; City of Rochester (NY); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Maternity & Parental Leave

Flexible Spending Accounts

Discounted Stock Program

401K

Employee Awards

Employee Assistance Plan

Wellness Incentive

Tuition Assistance

Career Pathways

And More

Job summary

Casella Waste Systems, Inc. is seeking an Operations Supervisor to lead collections teams and drive safety and efficiency across multiple lines of business.

The role focuses on developing drivers, managing routes, and implementing tactical initiatives to meet operational goals. Ideal candidates will have a high school diploma or GED, a valid CDL, and OSHA certification, with strong communication skills and a track record of team leadership in a fast-paced environment.

Qualifications

• The candidate must have a high school diploma or GED and be legally eligible to work in the US.
• Valid CDL and OSHA 10/30 card are preferred.
• Excellent verbal and written communication skills with customers and internal teams.

Responsibilities

• Provides leadership to the operations team and develops team members for growth and advancement.
• Oversees drivers and helpers to ensure safety and operational goals are met.
• Collaborates with managers to implement initiatives driving functional excellence.
• Conducts onboarding for new drivers to communicate Casella's core values.
• Monitors performance and coaching to ensure policy compliance.
• Investigates accidents, disputes, and complaints and documents per policy.
• Creates logistics plans to reduce route hours and improve density.
• Participates in training to expand knowledge of the company, products, and services.

Skills

Leadership

Communication

Safety awareness

Team development

Training and coaching

Education

High school diploma or GED

CDL

OSHA 10 or 30 card

Tools

Microsoft Office

Job description

Position Summary

The Operations Supervisor is responsible for supervising collections activities in one or more lines of business within a division to achieve communicated safety and operational goals and creating an environment to encourage team engagement and professional growth and development.

Hiring Range: $70,000-$80,000/ annually

Key Responsibilities

• Provides leadership to the operations team and develops team members to assist them in reaching individual goals as well as create a pipeline for advancement within Casella.
• Oversees drivers and helpers to ensure safety and operational goals are being met.
• Partners with the Operations Manager and Division Manager to implement tactical initiatives to drive functional excellence and goal achievement.
• Performs all onboarding procedures with newly hired drivers to ensure an understanding of Casella’s core values.
• Monitors and coaches the driver’s performance and behaviors, recommends training or retraining as needed to ensure compliance with all company and safety policies.
• Investigates all accidents, customer and driver disputes and complaints and ensures all applicable documentation is completed based on policies and procedures.
• Creates logistical plans to reduce route hours using service conversions and container upsizing to improve density and efficiency of routes.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Education, Experience & Qualifications

The successful candidate will have a high school diploma or GED, a clean CDL, an OSHA 10 or 30 card and be legally eligible to work in the US. An associate degree and 2-4 years of supervisory experience is preferred.

Excellent verbal and written communication skills, an ability to communicate effectively with internal and external customers, and proficiency with Microsoft Office applications are required. An ability to work under pressure and meet deadlines and an ability to work independently and carry out assignments to completion is expected.

Attributes

Responsible, team-oriented individual who is committed to safety, demonstrates strong verbal and written communication skills, committed to customer service and results-oriented with the ability to see the larger picture while focusing on detailed information.

Benefits

Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.