Engineering Excellence Team Manager

ISS; Malapardis (NJ); On-site; USD 160,000 - 185,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

Paid leave

Job summary

ISS Facility Services seeks an Engineering Excellence Manager to supervise the Operations & Maintenance Team, drive site maintenance, safety, and performance. The role requires leadership, strong CMMS/BMS knowledge, and collaboration with the General Manager to optimize staffing and project delivery. Availability for on-site operations and 24/7 responsiveness is expected.

Qualifications

• Ten years practical experience in technical services with leadership roles.
• Experience in integrated facilities management, preferably data centers or critical buildings.
• Knowledge of Work Order Control procedures and CMMS systems.

Responsibilities

• Supervise and lead the Operations and Maintenance Team.
• Ensure safety, compliance, and quality standards across maintenance activities.
• Coordinate with General Manager and vendors to execute projects on time and budget.

Skills

Technical leadership

Facility management

Contract management

KPIs management

BMS knowledge

MS Office

Electrical/Mechanical systems

Safety compliance

Communication

Problem solving

Education

BS/AS in Electrical/Mechanical Engineering

Tools

Tririga by IBM

Job description

Key PurposeThis role aims to help ISS become the world’s greatest service organization by providing service performance and facilitating our customers’ purpose through people empowerment. The Engineering Excellence Manager will supervise and lead the Operations and Maintenance Team and be responsible for implementing the overall direction, coordination, and evaluation of site maintenance activities. Carry out supervisory responsibilities per the organization's policies and applicable laws, including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems. The emphasis is on providing world-class building and maintenance services.Success CriteriaPerform supervisory functions common to a facility maintenance and utility plant operations organizationReview and evaluate performance and ensure quality standards are being metTake corrective action to resolve problemsUnderstand the Owner’s building operations rules for the building(s) under care and as provided by the Account ManagerWork with the General Manager to ensure efficient utilization of staffMake Tasks for Work Tickets and Preventative Maintenance Work Orders for the O&M TeamSolve problems within procedural limitationsEnsure staff complete PM’s and work orders as scheduled each monthEnsure the Operations & Maintenance Documents (Documents Library) of Drawings, O&M manuals, Site Operators Manual, etc., are up to date, neatly stored, and easily and readily retrievableReview, edit, and maintain SOPS/MOPS/EOPS as appropriate for site operationsWithin the space provided, maintain effective storage and inventory of spare parts, tools, and service equipment neat and orderlyDispose of broken tools, unusable spare parts, and waste materials associated with the O&M program in accordance with management’s instructionsCoordinate with contractors and vendors for effective and safe maintenance and project work accomplishment. This task is to see that contractors and vendors may safely arrive on site, access the facilities properly, be escorted to their work areas, and other safety precautions, with work teams debriefed and safely escorted off-site. Preserving the critical load and the safety of the teams and other site users is a top priorityProvide data for reports as required and other status reports, equipment evaluations, or scope of work for outside contractors as neededProvide or direct equipment and system operational modifications, such as critical switching, lockout/Tagout, and safe working area set up so that specialty subcontractors may perform assigned or contracted duties while minimizing worker riskDirect the resolution of operational and maintenance problems to ensure minimum costs and prevent operational delaysAssisted in obtaining and evaluating subcontractor and vendor quotes for site or facility projectsAssist the General Manager by ensuring all assigned employees know and comply with Company, government, and client policies, procedures, and regulationsAvailable for 24/7 work and emergency corrective maintenance/action activitiesComply with all Group and HSEQ requirements and programs as providedKey CompetenciesMinimum ten years practical experience in Technical Services, with three years as Engineering Manager, Chief Engineer, or equivalent - preferably in integrated facilities management within a critical building or data center environmentBS or AS degree or equivalent vocational training in Electrical/Mechanical Engineering or related fieldRelevant licenses to the role, e.g., refrigeration, boiler operator, plumbing, OSHA, licensed operating engineer, etc.Strong knowledge of Work Order Control procedures and Computerized Maintenance Management Systems, Tririga by IBM, a plusStrong knowledge of building management systems (BMS) and automated Logic, a plusExperience with subcontractor and vendor contract managementExperience with managing key performance indicators as provided by the General ManagerExperience with capacity planning and reportingAble to use hand tools, test equipment, and knowledge of maintenance shop practices with previous experience at the Journeyman level (Electrical and Mechanical Equipment systems)Must be able to use personal computers, MS Office (Word and Excel)Knowledge of mathematical concepts such as probability and statistical inferenceAble to read, analyze, write procedure manuals, and interpret general business periodicals, journals, technical procedures, or governmental regulationsAbility to effectively communicate through cell phone, email, conference calls, and texting toolsExperience of High-Risk Activities and evidence of Safe Systems of Work trainingSkillsAbility to explore a situation, assess and offer different options to formulate a plan that meets or exceeds objectives and expectationsCommunicates effectivelyBusiness insightOrganizational savvyCollaborationBeing resilientManages ambiguityEnsures accountabilityHSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $160000.00 per year - $185000.00 per year. Final compensation will be determined based on experience and skills and may vary from the range listed above.To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to influence the market positively wherever we operate.