Operations Supervisor

Global Medical Response; Las Vegas Town (NM); On-site; USD 60,000 - 90,000; Full time

Job summary

Global Medical Response is seeking an experienced Operations Supervisor in Las Vegas, NM to oversee day-to-day EMS operations, staffing, scheduling, and equipment maintenance. The role includes coordinating with public safety agencies, hospitals, and training institutions while ensuring top patient care and adherence to policies.

The ideal candidate has EMS field experience and state EMT/Paramedic certification, with strong leadership and mentoring skills to drive performance and service

Qualifications

• Minimum 3 years of EMS field experience (implied by responsibilities).
• EMT/Paramedic certification required by state.
• Ability to supervise field staff and manage EMS operations.

Responsibilities

• Supervise, direct, and develop field staff to provide high-quality patient care.
• Maintain quality field operations through daily oversight and communication.
• Act as liaison between patients, public safety agencies, training institutions, and hospital representatives.
• Mentor employees; conduct performance evaluations and disciplinary actions as needed.
• Collaborate with management to minimize scheduling issues and improve service.
• Develop and implement EMS department policies, standards, and operating procedures.
• Maintain staffing levels; manage shift calendars and bids.
• Cover open shifts as needed; ensure devices and equipment are maintained.
• Review Patient Care Reports for accuracy and timeliness.
• Investigate incidents and resolve issues to enhance service quality.

Skills

EMS leadership

Staff supervision

Patient care focus

Education

High School Diploma or GED

EMT/Paramedic Certification

Job description

More Information about this Job

IMMEDIATELY HIRING!

OPERATIONS SUPERVISOR

We’re hiring anOperations Supervisorwhois responsible for overseeing day-to-day operations which may include staffing, scheduling, ensuring maintenance of equipment and supplies, internal communications, budgetary considerations, outside agency interface, and community relations.

Responsibilities:

• Supervise, direct, and develop field staff to provide the highest possible level of patient care.
• Maintain quality field operations through daily contact, oversight, communication, and evaluation.
• Act as a liaison between the company and its patients, public safety agencies, training institutions, hospital representatives, and other applicable personnel.
• Mentor employees, conduct performance evaluations, provide disciplinary actions to assigned personnel, and facilitate individual and team development to drive positive results.
• Work with other members of the Management and Supervisory team to minimize problems, correct staffing and scheduling issues, and continuously improve service.
• Participate in the development, formulation, modification, and implementation of department policies, standards, regulations, and general operating guidelines and procedures associated with EMS delivery.
• Maintain appropriate staffing levels for field units, manage shift calendars, and facilitate shift bids.
• Cover open shifts with appropriate employee assignments or by filling in as needed.
• Supervise the effective operation, utilization, and maintenance of medical apparatus and equipment.
• Review Patient Care Reports (PCRs) and other field paperwork for accuracy, ensuring that it is reconciled timely on a daily basis.
• Thoroughly investigate incidents and complaints involving assigned units or personnel and resolve in the best manner possible.

MinimumRequiredQualifications:

• Minimum 3 years of EMS field experience.
• Prior FTO or other leadership/supervisory experience preferred.
• High School Diploma or Equivalent (GED).
• Ability to function as an EMT/Paramedic and perform direct patient-care activities in the field with a high level of proficiency.
• State EMT/Paramedic Certification.
• State Driver’s License with driving record in compliance with GMR’s Safety & Driving policy
• BLS, ACLS, PALS/PEPP, BTLS/PHTLS Certifications.

Why Choose AMR?AMRis one ofGlobal Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world atwww.AtaMomentsNotice.com.Learn how ourvaluesare at the core of our services and vital to how we approach care, and check out our comprehensive benefit options atGlobalMedicalResponse.com/Careers.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information about this Job

Check out our careers site benefits page to learn more about our benefit options.