Operations Supervisor

AIT Worldwide Logistics, INC.; Lansing (MI); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking logistics company as an Operations Supervisor, where your leadership will drive operational excellence in a collaborative environment. This role offers the chance to manage logistics operations, develop team members, and build strong partnerships with service providers. With a focus on customer satisfaction and continuous improvement, you will play a crucial role in ensuring timely and efficient product delivery. Enjoy competitive compensation, professional growth opportunities, and a supportive culture that values teamwork and community engagement. Make a significant impact in a dynamic industry and help shape the future of logistics.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Tuition Reimbursement

Paid Parental Leave

Pet Insurance

Flexible Spending Accounts

Vacation Days

Sick Days

Qualifications

• 3-5 years of experience in freight forwarding or transportation.
• Strong proficiency in logistics management and customer service.

Responsibilities

• Supervise logistics operations ensuring efficient product movement.
• Build partnerships with trucking companies and manage shipment logistics.

Skills

AS400

Cargowise

McLeod

Microsoft Office Suite

Customer Service

Leadership

Education

High School Diploma

Job description

Operations Supervisor

Job Locations

US-MI-Lansing

ID

2025-5249

Category

Operations

Position Type

Regular Full-Time

Introduction

Join us at AIT, where we believe every day presents an opportunity to make a global impact!

AIT Home Delivery is a leader in white-glove last-mile delivery services for furniture, appliances, and electronics, known for precision and reliability. We provide a collaborative work environment with opportunities for professional growth and career advancement.

We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us!

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview

The Operations Supervisor is responsible performance management and professional development of the Operations team. The Operations Supervisor will be responsible for training and developing employees, assigning work to others, and acting as a resource to the employees. Additionally, this role involves managing relationships with service providers and partners throughout the globe, being the liaison for vendors to manage shipment bookings, ensuring timely transfers from logistics providers' warehouses and onward to final destinations, as appropriate. This role will also assist as needed to complete the work of the department in addition to daily shipment processing.

Responsibilities

Responsible for the Operations and Service level of the logistics operations by providing cost effective, efficient and traceable movement of AIT's products both in-bound and out-bound
• Supervise all staff directly or through supervision through team coaching on performance, job assignments, coaching, training, etc
• Arrange product pickups and deliveries with transportation companies and route drivers accordingly
• Actively communicate and build strong partnerships with trucking companies, internal/external customers, customs brokers, sales forces and vendors. Including but not limited to: receiving shipping quotes and deciding on the best carriers based on cost, availability and reliability
• Tend to customer needs by analyzing and researching orders. Ensure that lowest cost transportation is used to satisfy both customer and AIT's needs.
• Supervise daily routes/schedules of shipments and deliveries, track progress of shipments and manager cartage set up of operations over the weekend
• Ability to administer and supervise; exercise judgement in appraising situation and making decisions to staff management
• Ability to tailor communication (both written and verbal) according to appropriate audience
• Establish and maintain effective working relationships with employees and vendors
• Demonstrate leadership through work ethic and high performance
• Ensure safe working environment through consistent practice of safety programs and procedures

Qualifications

Education Qualifications

• High School Diploma Required

Experience Qualifications

• 3-5 years experience in freight forwarding or transportation Required

Skills and Abilities

• AS400 (Medium proficiency)
• Cargowise (Medium proficiency)
• McLeod (Medium proficiency)
• Microsoft Office Suite (Medium proficiency)

Other Skills We Hope to See:

• A team player who works well with others - being respectful to our teammates is a Core Value!
• A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
• Growth mindset - being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
• Customer service focus - we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!

What AIT Can Offer You

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail-on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.