Claim Operations Supervisor - Pacific Region

Strategic Comp; California (MO); Remote; USD 62,000 - 72,000; Full time

Job summary

An established industry player is seeking a Claim Operations Supervisor to lead a dynamic team in the Pacific region. This fully remote role offers the opportunity to manage daily operations, support team development, and ensure compliance with policies in a fast-paced environment. You will leverage your extensive experience in California workers' compensation claims to drive team performance and enhance operational efficiency. With a comprehensive benefits package and a focus on employee growth, this position is ideal for self-motivated individuals who thrive in a collaborative setting and are eager to make a significant impact.

Benefits

Health plans

PTO

Holidays

Commuter benefits

Stock purchase plan

Education reimbursement

Parental leave

401(k) with company match

Qualifications

• 5+ years in California workers' compensation claims with management experience.
• Excellent communication skills and ability to work remotely.

Responsibilities

• Manage daily activities and procedures of the California Claim Operations Team.
• Onboard new team members and ensure their success.
• Monitor team quality and productivity using management reports.

Skills

California workers' compensation claims experience

Management skills

Communication skills

Emotional intelligence

Self-motivation

Education

High school diploma

Associate degree

Tools

Microsoft Office

ClaimConnect

ClaimCenter

OpsNow

Maven

DocEx

Cognos

Job description

Claim Operations Supervisor - Pacific Region

Join to apply for the Claim Operations Supervisor - Pacific Region role at Strategic Comp.

Great American Insurance Group's member companies, subsidiaries of American Financial Group, are seeking a Claim Operations Supervisor to support our growing Claim Operations department in California. This is a fully remote, work-from-home position for candidates in the Pacific Time Zone.

Responsibilities

1. Manage daily activities, procedures, and financial transactions of the California Claim Operations Team remotely.
2. Assign, coordinate, and review work activities of associates.
3. Monitor and control team quality, productivity, and workflow using management reports.
4. Make recommendations to senior leadership based on observations.
5. Enforce policies and procedures to support internal and external partners.
6. Conduct audits and assess associate work as appropriate.
7. Provide regular team status reports to leadership.
8. Onboard new team members and ensure their success.
9. Ensure employees are trained and adhere to current policies and procedures.
10. Build system knowledge to instruct associates on workflows and systems like Microsoft Office, ClaimConnect, ClaimCenter, OpsNow, Maven, DocEx, Cognos, etc.
11. Implement company programs and procedures, managing change effectively.
12. Meet performance targets, support lower-performing associates, and manage schedules for business continuity.
13. Hold regular meetings with team members to discuss results and opportunities for improvement.
14. Monitor shared mailboxes for volume, productivity, and accuracy.
15. Evaluate talent, oversee performance management, and develop team members.
16. Analyze reports for productivity and capacity, identify issues, and amend data as needed.
17. Represent the organization positively to team members and partners.
18. Display emotional intelligence and diplomacy in interactions.
19. Escalate issues to leadership when necessary.
20. Communicate policies and provide training as needed.
21. Conduct performance evaluations and ensure team compliance with guidelines.
22. Maintain professionalism and work independently with motivation.
23. Perform other duties, possibly leading special projects.

Qualifications

• High school diploma required; associate degree preferred.
• At least 5 years of California workers' compensation claims experience, including 2+ years of management.
• Knowledge of California benefit notices and forms.
• Location within the Pacific Time Zone.
• Excellent communication skills in writing and speaking.
• Accuracy, speed, and ability to work with various contacts.
• Self-motivated and capable of working remotely.

This position is non-exempt in California and Washington.

Additional Details

Salary Range: $62,000 - $72,000.

We offer a comprehensive benefits package, including health plans, PTO, holidays, commuter benefits, stock purchase plan, education reimbursement, parental leave, and a 401(k) with company match.